> For the complete documentation index, see [llms.txt](https://docs.bird.com/applications/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/applications/ai-features/ai-agents/how-to/manage-ai-conversations-with-abandonment-rules-and-nudges.md).

# Manage AI conversations with abandonment rules and nudges

How to set up your AI Employee's personality and settings in Bird.

### Step-by-step video guide:

Learn how to keep AI conversations active and engaging in Bird. In this guide, you'll learn how to:

* Set up abandonment rules for inactive conversations
* Configure different timeout settings for chat and email
* Create nudge messages to re-engage customers
* Customize timing and messaging for different scenarios
* Test and monitor your conversation management settings

{% embed url="<https://youtu.be/qgMPUgvDwHY>" %}

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Next: Deploy an AI Agent</strong></td><td></td><td></td><td><a href="/pages/C0yXxP7G7b97s3kViVHW">/pages/C0yXxP7G7b97s3kViVHW</a></td></tr></tbody></table>


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bird.com/applications/ai-features/ai-agents/how-to/manage-ai-conversations-with-abandonment-rules-and-nudges.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.