# Manage AI conversations with abandonment rules and nudges

How to set up your AI Employee's personality and settings in Bird. 

### Step-by-step video guide:

Learn how to keep AI conversations active and engaging in Bird. In this guide, you'll learn how to:

* Set up abandonment rules for inactive conversations
* Configure different timeout settings for chat and email
* Create nudge messages to re-engage customers
* Customize timing and messaging for different scenarios
* Test and monitor your conversation management settings

{% embed url="<https://youtu.be/qgMPUgvDwHY>" %}

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Next: Deploy an AI Agent</strong></td><td></td><td></td><td><a href="deploy-an-ai-agent">deploy-an-ai-agent</a></td></tr></tbody></table>