Set up actions for your AI employee

Design intelligent AI interaction flows.

Step-by-step video guide:

Learn how to manage and customize actions for your AI employees in Bird. In this guide, you'll learn how to:

• Navigate the AI Actions interface and understand basic action types

• Configure the Main Task and Send Message actions for AI responses

• Set up conversation resolution rules and closing messages

• Manage handover actions for human agent transfers

• Customize action triggers and message settings for different scenarios

Next up: Set up an AI Agent