# Set up your AI employee's profile and personality

How to set up your AI Employee's personality and settings in Bird. 

### Step-by-step video guide:

{% embed url="<https://demo.arcade.software/mcKOH8h8LvQWYG2GX70j?embed=&embed_desktop=inline&embed_mobile=tab&show_copy_link=true>" %}

### Step one: Open your AI employee

{% hint style="info" %}
For this example, we're going to show you how to build a custom personality, but you can also choose to use one of our pre-made personalities.
{% endhint %}

1. Click **AI hub** in the left menu.
2. Select **AI Employees**.
3. Click on your AI Employee (e.g., **Mr. Robin**).
4. Click **Open draft**.
5. Click **Edit draft** to start editing.

### Step two: Personalize the profile

1. Click **Edit profile**.
2. Update the **Display name**.
3. Upload or change the **Avatar image**.
4. Write an **Internal biography** (for team reference).
5. Add an **Internal description**. *(Tip: leave this blank and the AI can't be assigned tasks.)*
6. Click **Save draft**.

### Step three: Configure AI settings

1. Go back to **Overview**.
2. Click **Configure language model**.
3. Choose your provider (e.g., **OpenAI**).
4. Click **Back**.

### Step four: Set the AI’s personality

1. Click **Customize personality**.
2. Edit the **Biography** and **Instructions** to guide how your AI replies.
3. Adjust the **Tone of voice** using the slider.
4. Click **Save**.

### Step five: Add guardrails and rules

1. Click **Guardrails**.
2. Review or add limits (e.g., "Never give discounts").
3. Click **Back**.
4. Click **Abandonment logic**.
5. Set when the AI should stop replying (e.g., after **3 hours**).
6. Optional: Set a **reminder message** to nudge customers.
7. Click **Save**.

### Step six: Test your AI Employee

1. Click **Test** at the top.
2. Reset existing conversations.
3. Type a message to see how your AI replies.
4. Click the **Info icon** to inspect response details.
5. Use the **Channel dropdown** to test replies on other channels (e.g., WhatsApp, Webchat).

### Step seven: Add guardrails and rules

1. &#x20;Click **Publish draft**.
2. Confirm to make your AI Employee live.

<table data-view="cards"><thead><tr><th></th><th data-hidden></th><th data-hidden></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>Next: Deploy an AI Agent</strong></td><td></td><td></td><td><a href="deploy-an-ai-agent">deploy-an-ai-agent</a></td></tr></tbody></table>