Manage suppression list

Accessing Your Suppression List

You can view all suppressed contact email/phone numbers by navigating to the Marketing section of your Bird workspace. This centralized view helps you monitor and manage all blocked emails / phone numbers.

• Go to Marketing > Audience > Suppressions to view all your suppressions

• You can filter suppressions based on platform or use case

• You can search for a phone number (with + country code) or email to check their suppression

• You can click on the row or click on 3 dots > View suppression to see details like

  • When was the contact created

  • When was this email / phone suppressed

  • Who initiated the suppression - contact vs marketer

  • Reason for suppression

  • Marketing vs Transactional

  • If Transactional SMS suppression, then the originator or sender phone number from which it is suppressed

Managing Suppression Lists

• You can remove suppression by clicking on 3 dots > Remove suppression

• If you want to export suppressions, go to Contacts > Advanced filters

  • Select condition as If someone can or cannot receive marketing/transactional

• Select cannot receive

• Select Email / SMS/ WhatsApp

• Export from the page or save as a segment and export.