> For the complete documentation index, see [llms.txt](https://docs.bird.com/applications/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/applications/automation/flows/concepts/actions/bird-api-actions.md). # Bird API actions ### Bots Use this action type to create and train chatbots with MessageBird's machine learning and chatbot capabilities. Bots can handle customer queries and support inquiries. ### Channels Use this action type to manage your channels and platforms in MessageBird. You can integrate with popular messaging apps and social media platforms and engage with your customers across multiple channels. ### Collaboration Use this action type to manage your Inbox feed and agents in MessageBird. You can collaborate with your team members and assign conversations to specific agents. ### Conversations Use this action type to manage your Inbox customer conversations in MessageBird. You can track conversation history, assign conversations to agents, and monitor response times. ### Engagements Use this action type to retrieve and update customer information with MessageBird's customer data management capabilities. ### Numbers Use this action type to manage your phone numbers in MessageBird. You can purchase, configure, and assign phone numbers for your messaging campaigns. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter: ``` GET https://docs.bird.com/applications/automation/flows/concepts/actions/bird-api-actions.md?ask=&goal= ``` `ask` is the immediate question: it should be specific, self-contained, and written in natural language. `goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.