Feed item triggers

Run a flow when an Inbox feed item is created, assigned, archived, or closed

Feed item triggers allow you to run a flow when an event happens in an Inbox conversation.

Feed item trigger events

There are seven types of feed item trigger events:

• Feed item created

• Feed item closed

• Feed item reopened

• Feed item archived

• Feed item unarchived

• Feed item assigned to a team

• Feed item assigned to an agent

Feed item created

Run a flow when a new conversation is created in Inbox.

Feed item closed

Run a flow when a conversation is closed in Inbox.

Feed item reopened

Run a flow when a previously closed conversation is reopened.

Feed item archived

Run a flow when a conversation is archived in Inbox.

Feed item unarchived

Run a flow when a conversation is unarchived in Inbox.

You could use this to notify a team or agent when a previously resolved issue has been reopened.

Feed item assigned to a team

You could use this to notify the team leader when a new conversation is assigned to their team.

Feed item assigned to an agent

Run a flow when a conversation is assigned to a specific agent in Inbox.