# Create an FAQ bot

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Find and use this template by going to **Flows** > **Template flows** > **Generic FAQ bot** and clicking **Save to my library**.
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A WhatsApp FAQ bot allows you to resolve common customer queries automatically.

Here's a breakdown of the trigger and steps involved:

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FNeIqGn6ktmq6O80UIbM4%2Fimage.png?alt=media&#x26;token=6813ac69-2674-4711-aeb2-575f1346fee5" alt=""><figcaption></figcaption></figure>

### Trigger

**WhatsApp - Conversation created**: This is the trigger for the flow. It will run the flow when a conversation is started on WhatsApp.

### Actions

1. **Send list message to conversation**: This step sends a plain text message to the conversation.
2. **Wait for conversation message**: This step waits to hear what response the customer gives.
3. **Conditional**. This step branches the flow depending if the customer's response is a question, an issue, or if they want to speak to an agent.

From here, the chatbot continues to branch out by asking more information, using AI tools such as **Predict answer** to understand what the customer is saying and provide the best response.