# Create an FAQ bot

{% hint style="info" %}
Find and use this template by going to **Flows** > **Template flows** > **Generic FAQ bot** and clicking **Save to my library**.
{% endhint %}

A WhatsApp FAQ bot allows you to resolve common customer queries automatically.

Here's a breakdown of the trigger and steps involved:

<figure><img src="/files/acresWc5uiuECgtXSWeL" alt=""><figcaption></figcaption></figure>

### Trigger

**WhatsApp - Conversation created**: This is the trigger for the flow. It will run the flow when a conversation is started on WhatsApp.

### Actions

1. **Send list message to conversation**: This step sends a plain text message to the conversation.
2. **Wait for conversation message**: This step waits to hear what response the customer gives.
3. **Conditional**. This step branches the flow depending if the customer's response is a question, an issue, or if they want to speak to an agent.

From here, the chatbot continues to branch out by asking more information, using AI tools such as **Predict answer** to understand what the customer is saying and provide the best response.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/automation/flows/how-to/create-an-faq-bot.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.