How to setup distribution flow

For an incoming call to be handled by an Agent or Team or Queue you must setup a distribution flow.

Prerequisites

• Incoming number must have a healthy channel

• Option "Make calls via Inbox" for that channel must be enabled

• Agent or Team or Queue must be present

Setting up the Agent

First create a Team via left bottom -> Admin console -> Support -> Agents & Teams -> Teams -> Create a new team Then create an Agent via left bottom -> Admin console -> Support -> Agents & Teams -> Agent -> Invite new agent and link the Agent to the Team

Setting up the distribution flow

Select the number via left bottom -> Admin console -> Support -> Contact Center -> Numbers On the right a popup will appear where you can create a distribution flow for that number

Clone Edit this Draft. Add step Ring to and select Agent, Agent ID and set duration of ringing. Next and Skip test

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