# How to setup distribution flow

For an incoming call to be handled by an Agent or Team or Queue you must setup a distribution flow.

#### Prerequisites

* Incoming number must have a healthy channel
* Option "Make calls via Inbox" for that channel must be enabled
* Agent or Team or Queue must be present

#### Setting up the Agent

First create a Team via left bottom -> Admin console -> Support -> Agents & Teams -> Teams -> Create a new team Then create an Agent via left bottom -> Admin console -> Support -> Agents & Teams -> Agent -> Invite new agent and link the Agent to the Team

#### Setting up the distribution flow

Select the number via left bottom -> Admin console -> Support -> Contact Center -> Numbers On the right a popup will appear where you can create a distribution flow for that number

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXclgcK2gtTpAEtiP42jakUuFwtt3MQB4lglUFQh7JuhACIOYqqeMvE4TVr_QgKoXDtokIn1IB0Y2AaNcJUeqB3-5xDzijEbPTN_TDpIErDy79YFLlTiddMoM9YoMd8lqY2CBOsEtA?key=gWTEqAiKdtkOpH8oehKeYg)

#### **Clone Edit this Draft**

Add step Ring to and select Agent, Agent ID and set duration of ringing. Next and Skip test

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXfdVy6hUB2puZSQ1QXUhdcsIS5fCeBkzKz63wlbW4k_eLCmfwpoQSudOu_jcIxbOPbTKTxm_qx14c3XdPxkT4yq1lvAKWJBN716uv1zNiQYpmctsefITEP-MXdNRbuWp0HI_th9rA?key=gWTEqAiKdtkOpH8oehKeYg" alt=""><figcaption></figcaption></figure>

#### Publish Draft