# How to setup flow for number forwarding

Forwarding an incoming call to another number can be done with a flow. You can use the template Forwards a call to a number by Bird

#### Prerequisites

* Channel for the incoming number must be healthy
* The option in that channel "Make calls with inbox" must be disabled

### Setting up the forwarding flow

1. Navigate to **Flows** on the left side bar

<img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2F4PDVeebfSmi1UAIxWQ94%2Fimage.png?alt=media&#x26;token=38baa680-5f29-447f-85f0-000bcc83db06" alt="" data-size="original">&#x20;

2. Go to **Template flows** and select **Forwards a call to a number by Bird, and** save this template to your library

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FSQGKQ7ROoBHYCVf5uDqm%2Fimage.png?alt=media&#x26;token=780ab937-6524-4e00-9965-841002ec34aa" alt=""><figcaption></figcaption></figure>

3. Go to that flow and start editing

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXfJW42xd1wPgbNZaR1jWTqSjvmIulblLnzh-iXJRrJGS2xsJ256ah4LT5S28ggUbuvuUUjQTDYC9-dlGASg9Qm1-a9CNCLJqfK0XALPHc2FrIhnVyS-ZZ8QOXlJ-HPeCpzaBmYwpQ?key=Q4xcpknUWJAhpFCfNUib0w)

4. Select the instance (incoming number). You can add multiple instances here. Select the trigger - incoming call received Save and skip the test

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXekVhPH4qh-XBdqiaHOCE4uJFgqbEYNBEo9RhDu5nPq2Zyi1CBrlbwR_0liz6u6Nmu9Q28STZNbsFXn_LI7Ie_61oe3KsmrUaCKrXL2mo2WyF2Vr6D18PwQ-dESV-ioJpP0LE4DCQ?key=Q4xcpknUWJAhpFCfNUib0w)

5. Insert the To number. Must be in international format (E164) Next and skip test.

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXe_GNToPrijoNljr7Nr1QzfzEVV-bdhyr0BO3BimQk9UWT1Tv3jjzb-8p6pMEaUzq8U3h4oXnsG23Dm_ygZFJlkM-7uzTdMIqSkELSWkIQn_9VXo1pCYziNmMw2pn7S4k-vO_8?key=Q4xcpknUWJAhpFCfNUib0w)

6. Publish Draft

### Notes

* When adding more numbers/channels do not forget to save that flow step before publishing. Otherwise the added numbers will not be there.
* Testing in general is done by triggering the test. Then make the incoming call. This will get all available parameters. After saving the test, these parameters can then be used in next flow steps.

<br>