How to setup voicemail

An incoming call can be handled by an Agent or forwarded to another number or handled by voicemail when the Agent is not available.

Prerequisites

• Healthy channel

• Option "Make calls with Inbox" must be enabled for that channel

Setting up voicemail

Select the number via left bottom -> Admin console -> Support -> Contact Center -> Numbers On the right a popup will appear where you can create a distribution flow for that number

Clone Edit this Draft. Add step Voicemail and select Record Voicemail, set Text to be announced and select male or female for Voice. Next and Skip test

Publish Draft

Note: For setting up voicemail with your own wav file, you can use the step "Play audio message to inbox call".

Notes

• The step voicemail can also be added after the Ring to

• The recordings can be found at the Channel page of that incoming number