> For the complete documentation index, see [llms.txt](https://docs.bird.com/applications/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/applications/automation/flows/how-to/how-to-setup-voicemail.md).
# How to setup voicemail
An incoming call can be handled by an Agent or forwarded to another number or handled by voicemail when the Agent is not available.
### Prerequisites
* Healthy channel
* Option "Make calls with Inbox" must be enabled for that channel
#### Setting up voicemail
Select the number via l**eft bottom** -> **Settings** -> **Support** -> **Contact Center** -> **Numbers**
Click on **Create** on the top right corner
On the right a popup will appear where you can create a distribution flow for that number
#### Clone Edit this Draft
Add step **Voicemail** and select Record Voicemail, set Text to be announced and select male or female for Voice.
Click **Next** and **Skip test**
#### Publish Draft
Note: For setting up voicemail with your own wav file, you can use the step "Play audio message to inbox call".
### Notes
* The step voicemail can also be added after the Ring to
* The recordings can be found at the Channel page of that incoming number
---
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