# How to setup voicemail

An incoming call can be handled by an Agent or forwarded to another number or handled by voicemail when the Agent is not available.

### Prerequisites

* Healthy channel
* Option "Make calls with Inbox" must be enabled for that channel

#### Setting up voicemail

Select the number via l**eft bottom** -> **Settings** -> **Support** -> **Contact Center** -> **Numbers**

Click on **Create** on the top right corner

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2F4RXomo8A4Z5NPH5wrVJP%2Fimage.png?alt=media&#x26;token=be4e5bbd-a1e4-49fb-bba9-c9dadbead062" alt=""><figcaption></figcaption></figure>

On the right a popup will appear where you can create a distribution flow for that number

![](https://lh7-rt.googleusercontent.com/docsz/AD_4nXf8ufx1EtMpr62XkjiLHAdhlxw9-LV_avp10gYXDKs364kZ_PPoiq3IPxRSQuDFp-9U1QJrUkhzQ7WYy61naWeXBRmjsrdU3j5KA4Zg71IinPZUlC3LZak9obmxLlyTcFd6R_s?key=CxavCfUbqBu3QywSWcegAg)

#### Clone Edit this Draft

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FbWxDaGKf7zUPhCcVmtqt%2Fimage.png?alt=media&#x26;token=c693d141-8b1e-4435-b82a-bbfe0a73557c" alt=""><figcaption></figcaption></figure>

Add step **Voicemail** and select Record Voicemail, set Text to be announced and select male or female for Voice.&#x20;

Click **Next** and **Skip test**

<figure><img src="https://3861485111-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FU9kiDiTGVD8kkbnKKyEn%2Fuploads%2FquQLzihZvOlyL4LFy2Zg%2Fimage.png?alt=media&#x26;token=d889c0dc-34dc-422c-953a-21840956cfd6" alt=""><figcaption></figcaption></figure>

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXdnwxxZ8BOpXbe2NNVQ-WcrggV8BRvVzEfyw04jnjy_O2cGibAjqlQltkgvF9osxoVv9gMgn5U9sycgj_v4O-zcEzFV2daO-nWWNEsjQLykySWwZcWCDLpCnYrLbsOy9RE8SNY?key=CxavCfUbqBu3QywSWcegAg" alt=""><figcaption></figcaption></figure>

#### Publish Draft

Note: For setting up voicemail with your own wav file, you can use the step "Play audio message to inbox call".

<figure><img src="https://lh7-rt.googleusercontent.com/docsz/AD_4nXd0YCtsI4BsZshys8870neT_0qmWMR_AQft1BtcCvt6BCyQxRw89l66Diy3CIoW-2YeFzE1fOEhgTNSSTNa4Tebkhm9wwlrEOC8mbpSVTa3c9xqAA2BCsGKwPeKcrS4IIMYSHs?key=CxavCfUbqBu3QywSWcegAg" alt=""><figcaption></figcaption></figure>

### Notes

* The step voicemail can also be added after the Ring to
* The recordings can be found at the Channel page of that incoming number

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