# SMS Country Information Guide: South America ### **Argentina** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Argentina Phone Number: Yes * Argentina Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: Yes * Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed) * Quiet Hours/Do Not Disturb: No **Additional Notes**: * Generic Sender IDs are not allowed; registration is mandatory * Content restrictions: Gambling, political, and adult content is forbidden * Mobile operators block promotional messages from other operators to their subscribers * Messages with operator names are flagged as spam * Messages containing bank and mobile operator names will be flagged as spam **Opt-out Rules**: No specific opt-out regulations ### **Bolivia** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Bolivia Phone Number: No * Bolivia Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: No **Additional Notes**: * Senders are classified as local or international * All sender IDs will be overwritten with a short code * Content restrictions: Gambling, political, and adult content is forbidden **Opt-out Rules**: No specific opt-out regulations ### **Brazil** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Brazil Phone Number: Yes * Brazil Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: No (URL whitelisting required) * Quiet Hours/Do Not Disturb: Yes * Monday-Saturday: 21:00-08:00 * Sunday: All day (no SMS allowed) **Additional Notes**: * All sender IDs are overwritten with a local short code or long code * Allowed sending times: * Monday to Friday: 8:00 AM to 8:00 PM * Saturday: 8:00 AM to 2:00 PM * Sunday: SMS are not allowed * Content restrictions: Electoral/political content, religious content, content that breaches intellectual property rights, and content related to termination of pregnancies **Opt-out Rules**: No specific opt-out regulations ### **Chile** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Long Code (Phone Number) * Promotional SMS: Long Code (Phone Number) * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Chile Phone Number: Yes * Chile Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 21:30-10:30) **Additional Notes**: * Allowed SMS window: 8:30 AM to 7:30 PM local time * Long Codes are strongly recommended for one-way traffic * By default, all traffic will be changed to a Long Code unless a Short Code is specifically requested **Opt-out Rules**: No specific opt-out regulations ### **Colombia** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Alphanumeric * Promotional SMS: Alphanumeric * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No\* * Colombia Phone Number: No\* * Colombia Short Code: Yes\*\* * International Phone Number: No\* * Generic Sender ID (Sender IDs that don't clearly identify your brand): No\* * No\* - means you can configure the channel with an Alphanumeric Sender ID, but the operators will deliver them with a random short code * Yes\*\* - means that the short code is supported, but only a random one assigned by operators. Dedicated short codes are available only for local entities. **Restrictions** * Operator Registration Required: No * Generic URL Shortening: No * URL whitelisting required: Yes * Quiet Hours/Do Not Disturb: Yes - Marketing traffic only (Monday-Sunday 22:00-08:00) **Additional Notes**: * For Promotional Traffic: Allowed from 8:00 AM until 9:00 PM local time * All senders will be overwritten to a shared short code * Dedicated short codes can be requested directly from the CRC (Telecommunications Regulator in Colombia), but only if your company is a Colombian-registered legal entity **Opt-out Rules**: No specific opt-out regulations ### **Ecuador** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Ecuador Phone Number: No * Ecuador Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: No **Additional Notes**: * For Promotional Traffic: Messages must be sent Monday to Friday between 9 AM and 6 PM * Every SMS must clearly identify the sender, including the sender's name or company name **Opt-out Rules**: No specific opt-out regulations ### **Guyana** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes * Guyana Phone Number: Yes * Guyana Short Code: Yes * International Phone Number: Yes * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: No **Additional Notes**: * Two-way SMS is not available; dynamic sender IDs fully supported * Content restrictions: Gambling, political, and adult content is forbidden **Opt-out Rules**: No specific opt-out regulations ### **Paraguay** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Paraguay Phone Number: Yes * Paraguay Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00) **Additional Notes**: Content restrictions: Gambling, political, and adult content is forbidden **Opt-out Rules**: No specific opt-out regulations ### **Peru** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Peru Phone Number: Yes * Peru Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: Yes * Monday-Friday: 20:00-08:00 * Saturday: 13:00-08:00 * Sunday: All day (no SMS allowed) **Additional Notes**: * Allowed times for Promotional/Marketing Traffic: * Monday to Friday: 8 AM to 8 PM * Saturday: 9 AM to 1 PM (local time) * Senders are classified as local or international * All sender IDs will be overwritten with a short code * Content restrictions: Gambling, political, and adult content is forbidden **Opt-out Rules**: No specific opt-out regulations ### **Suriname** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes * Suriname Phone Number: Yes * Suriname Short Code: Yes * International Phone Number: Yes * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed) * Quiet Hours/Do Not Disturb: No **Opt-out Rules**: No specific opt-out regulations ### **Uruguay** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Short Code * Promotional SMS: Short Code * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): No * Uruguay Phone Number: No * Uruguay Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: Yes * Generic URL Shortening: Yes * Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00) **Additional Notes**: Content restrictions: Gambling, political, and adult content is forbidden **Opt-out Rules**: No specific opt-out regulations ### **Venezuela** **Best Messaging Channels by Use Case (Bird's Recommendations)** * Transactional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Promotional SMS: Alphanumeric Sender ID (e.g., "YourBrand") * Two-Way Conversations: WhatsApp (You can use your existing number or get a new one from Bird) **Sender Types Supported** * Alphanumeric Sender ID (Business names like "Bird" or "Netflix" that send one-way messages): Yes (Alphanumeric only, no pure Alpha) * Venezuela Phone Number: Yes * Venezuela Short Code: Yes * International Phone Number: No * Generic Sender ID (Sender IDs that don't clearly identify your brand): No **Restrictions** * Operator Registration Required: No * Generic URL Shortening: No (Only branded URL shortening like yourbrand.link is allowed) * Quiet Hours/Do Not Disturb: Yes (Monday-Sunday 20:00-08:00) **Additional Notes**: * Only the Only Digital network accepts alphanumeric sender IDs * For all other networks, sender IDs will be replaced with a short code * Content restrictions: Gambling, political, and adult content is restricted **Opt-out Rules**: No specific opt-out regulations --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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