Telegram can be installed from the Channels Marketplace. Once installed, you can have conversations with your customers over Telegram.
A Telegram account
On your mobile device, download and install the Telegram app. If you don't already have a Telegram account, you can create one now.
With the Telegram app open, click Start Messaging.
Enter your phone number when requested and complete the verification process. You'll be sent an SMS message containing a verification code.
During the Telegram bot setup process, you'll need to name your bot. Remember to use a customer-friendly name that demonstrates the bot's purpose, as the name will be visible to customers when they communicate with you on Telegram.
For example, 'Weather Assistant' or 'TechSupport' would make suitable bot names.
Inside the Telegram app, search for '@BotFather' and click the Telegram profile.
Click Start to begin a chat.
Send the command '/newbot' as a message in the chat.
BotFather will ask you to name your bot. Reply with the name that you want to use.
BotFather will now ask you to choose a unique username for your bot. The name must end with the word 'bot' . For example, 'WeatherAssistantBot' or 'TechSupport _ Bot' .
BotFather will reply with further information about your newly created bot. Copy the token that it shares in the message, and store it somewhere safe.
Go to Channels > Marketplace and click Telegram.
Click Install Telegram and follow the installation process.
When asked for the bot token, enter the token you copied when you made your Telegram bot.
Click Fetch. The channel name and ID will be created automatically.
Click Install Telegram to complete the installation process.
You've successfully installed Telegram! Now you can start sending and receiving messages from your customers on Telegram.
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