> For the complete documentation index, see [llms.txt](https://docs.bird.com/applications/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/applications/channels/channels/supported-channels/whatsapp/how-to/set-up-commerce-messaging/product-orders.md).

# Product orders

When a customer adds a product to their cart and proceeds to check out on WhatsApp, an order message is automatically generated.

### How to handle product orders

This order notification will be received in [Inbox](/applications/inbox/inbox.md) as a text message. The text will say "The customer has placed an order".

If you don't want to reply to these messages manually, you can set up a [flow](/applications/automation/flows.md) to handle them instead.

The order notification message will contain the following object, which you can use in a flow to automatically process the order:

```
"meta": {
"extraInformation": {
"timestamp": "1698414871"
},
"order": {
"products": [
{
"externalCatalogId": "1234567890123456,
"externalProductId": "lj7q2gb40j",
"quantity": 1,
"price": {
"currencyCode": "EUR",
"amount": 105,
"exponent": -1
}
}
]
}
}
```


---

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