Channels

Channels are the foundation of your omnichannel messaging experience. Once installed, they are available for use in all your tools, enabling you to send and receive messages from customers on the following popular communication channels

Supported channels

What you can do with channels

  • Engage in conversations with your customers on their preferred communication channels.

  • Send campaigns and promotions across multiple channels.

  • Customize channel preferences for different countries, locations, or customer profiles.

  • Provide multiple channels for customers to contact your support team.

  • Create a consistent customer experience across all channels.

  • Enable users to submit information and complete applications through conversational messaging.

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