# Why was my onboarding unsuccessful?

Unfortunately, there are some instances where Bird cannot proceed with an application for a payment account.

We may not be able to proceed with an application due to the business's location, restrictions and regulations imposed upon us by our various partners worldwide or if the business's use case falls outside the permissions and requirements of our [contract terms](https://bird.com/legal/product-specific-terms).

Due to regulations, we cannot share specific details about our onboarding decisions, including why an application was unsuccessful or rejected. 

However, to better understand what businesses we can support, please see our [Terms & Policies](https://bird.com/legal/product-specific-terms). Our list of supported countries is also available [here](/applications/payments/bird-pay-beta/concepts/bird-pay-coverage.md). 

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