# Refund a Payment

In this article, you'll learn how to refund a payment in Bird Pay. 

{% hint style="info" %}
A payment can be refunded only if its status is Succeeded or Paid. You can read more about Payments [here](/applications/payments/bird-pay-beta/concepts/payments.md).
{% endhint %}

1. Navigate to **Payments** and search for the transaction you want to refund.

<figure><img src="/files/VmmY61kTu980d5Mf5Gqu" alt="" width="563"><figcaption></figcaption></figure>

2. Under more options, click **Refund.**
3. Enter the amount you want to refund. It can be a full/partial refund.

<figure><img src="/files/mBC6IwPxbR8x4gWUWjr0" alt="" width="563"><figcaption></figcaption></figure>

4. Click **Refund transaction** and that's it.

{% hint style="warning" %}
Refund once initiated, cannot be cancelled/reversed.
{% endhint %}


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/applications/payments/bird-pay-beta/how-to/refund-a-payment.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.