Respond to a Dispute

In this article, you'll learn how to manage and respond to a dispute in Bird Pay.

More information about disputes can be found here.

1. Navigate to Payments -> Disputes to view the list of all disputes. Select the dispute of interest and under more options, you can either Accept/Challenge the dispute only if the due date hasn't passed.

1. Accepting the dispute will refund the money to the customer; no further action is needed, and the Status will change to Accepted.

2. You can also Challenge a dispute by providing the necessary details within the due date.