Respond to a Dispute
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In this article, you'll learn how to manage and respond to a dispute in Bird Pay.
More information about disputes can be found here.
Navigate to Payments -> Disputes to view the list of all disputes. Select the dispute of interest and under more options, you can either Accept/Challenge the dispute only if the due date hasn't passed.
Accepting the dispute will refund the money to the customer; no further action is needed, and the Status will change to Accepted.
You can also Challenge a dispute by providing the necessary details within the due date.
