# Users

Users are individuals who have been granted access to your organization. Depending on the access role and policies you set for them, they will be able to see and do different things based on their responsibilities and requirements.

{% hint style="info" %}
[Inbox agents](/applications/inbox/inbox/admin-guide/agents/invite-an-agent-to-inbox.md) are different from users, as they only have access to Inbox.
{% endhint %}

<div align="left"><figure><img src="/files/baejrbkeMqL1cI5Q4gIl" alt=""><figcaption></figcaption></figure></div>

## Add a user to your Organization

{% hint style="info" %}
All users must have at least one [access role](/applications/settings/account/organization-settings/access-roles.md) assigned to them.

Please note that free email addresses like Gmail, Hotmail, etc. are not supported.
{% endhint %}

1. Go to your **Organization settings**.
2. Click **Users**.
3. Click **Invite new user**.
4. On the next screen, add the display name, and email address of the person that you want to invite to be a user.
5. Under **Roles**, select the role that you want this user to have. If you want to assign multiple roles, click **Add new role** and select an additional role from the drop-down.
6. Click **Invite new** to send them an invitation by email. Once you’ve sent a user invitation, they will have a set amount of time to accept your invitation.

### Revoke an invitation

{% hint style="danger" %}
Revoking an invitation is irreversible. To add a user again, you will need to [invite them](#add-a-user-to-your-organization) from scratch.
{% endhint %}

If a user hasn’t yet accepted the invitation to join your organization, you can revoke the invitation:

1. Go to your **Organization settings**.
2. Click **Users**.
3. Locate the user, hover over their entry, then click the three dots on the right-hand side of the screen.
4. Click **Edit user**.
5. Click the **Revoke invitation** button.
6. Confirm that you want to revoke the invitation by clicking **Yes, remove this user**.

### View and edit a user's information

{% hint style="warning" %}
You can only make edits to a user's roles. You can't change their name or email.
{% endhint %}

1. Go to your **Organization settings**.
2. Click **Users**.
3. Locate the user, hover over their entry, then click the three dots on the right-hand side of the screen.
4. Click **Edit user**.
5. Make any edits that you need to then click **Update roles**.

### Remove a user from your organization

{% hint style="danger" %}
Removing a user is irreversible. To add a user again, you will need to [invite them](#add-a-user-to-your-organization) from scratch.
{% endhint %}

1. Go to your **Organization settings**.
2. Click **Users**.
3. Locate the user, hover over their entry, then click the three dots on the right-hand side of the screen.
4. Click **Edit user**.
5. At the bottom of the page, click **Remove user from organization**.
6. Confirm the removal by clicking **Yes, remove this user**.


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