> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/conversations-chat-api/unable-to-install-channel.md). # Unable to Install Channel You're not able to activate your WhatsApp channel? This article will help you if you encounter the following issue: * Your channel appears as Pending * You're receiving an error message during the activation *** **Your channel appears as Pending** Please note that it can take up to 10 minutes to see the status change to "Activate channel". * If you're waiting for more than 10 minutes, please log out and log in again. Does it still show Pending status? * If the Pending status persists, please [submit a request](https://support.messagebird.com/hc/en-us/requests/new) at Customer Support and ask for a new certificate for your number. **You're receiving an error message during the activation** Our Support team created the channel for you and only request you to click on "Activate Channel". Sometimes, this button does not appear yet. Please note that it can take up to 10 minutes to see it. When you click on Activate channel: * Are you receiving any verification code? * Could you try using the other method (phone call or SMS) * Are you getting an error message? If the issue persists, [submit a request](https://support.messagebird.com/hc/en-us/requests/new) at Customer Support with the error message or let us know at which step you are stuck. --- # Agent Instructions This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com. ## Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/conversations-chat-api/unable-to-install-channel.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.