Connectivity Platform
  • Connectivity Platform Documentation
  • WhatsApp Business Account
    • Can I have multiple WhatsApp Managers in my dashboard?
    • Can my WhatsApp Business subscription be billed monthly?
    • Getting an Official Business Account ("Green Tick") for WhatsApp
    • How do I change my WhatsApp Business display name
    • How to cancel your WhatsApp Business API subscription
    • How to check my quality rating and messaging limits?
    • How to remove 2FA on my WhatsApp channel?
    • Managing your WhatsApp Business account information
    • Migrating WhatsApp Business from another provider (BSP)
    • Migrating to another provider (BSP)
    • My WhatsApp Business Account has been disabled, what can I do?
    • WhatsApp Account FAQ's
    • WhatsApp Billing & Pricing
    • WhatsApp Business App vs API
  • Account
    • Accounts, Workspaces, Users, & Subaccounts
    • Activation code
    • Add & switch between Workspaces
    • Changing ownership of your Workspace
    • Delete an Account and Workspace
    • How to add, edit & delete users
    • I don't remember the email address attached to my Account
    • I’ve lost my password
    • Make someone else in charge of the Account
    • My activation code has not come through
    • Transfer credit to another Account
    • Update personal details on my account
    • Why does MessageBird need my mobile phone number?
  • Add the Omnichannel widget to your online store
    • Adding the MessageBird Omnichannel Widget to a Shopify store
    • Adding the MessageBird Omnichannel Widget to a Squarespace store
    • Adding the MessageBird Omnichannel Widget to a Wix store
    • Adding the MessageBird Omnichannel Widget to a WordPress site or WooCommerce store
  • Admin resources
    • Manager Portal
  • Advanced functionalities
    • Create and use custom functions in Flow Builder
    • Create and use your own custom Flow Builder steps
    • Create your own date formatting function in Flow Builder
    • How to set up Google Places on WhatsApp and Telegram
    • Integrate GCP Cloud Functions and omni-channel automation with FlowBuilder
    • Integrate MongoDB and Omni-Channel automation with FlowBuilder
    • Integrate granular conversational reporting in FlowBuilder with Microsoft Power BI
    • Making an API request and formatting the results in a Flow Function
    • Using Databases
  • Advanced inbox automations and routing
    • Routing setup flow
    • Sentiment Routing
  • Advanced settings
    • Data retention settings
  • Agent resources
    • Contact merging in Inbox
    • Setting your agent status
  • Application security
    • Does MessageBird conduct code scans?
    • Does MessageBird conduct penetration testing on application?
    • How does MessageBird manage SDLC?
  • Basics
    • FlowBuilder Overview Page
    • FlowBuilder Steps Glossary
    • Getting Started with Flow Builder
    • Triggers, Numbers, Templates, & Steps
    • What is Flow Builder?
  • build-and-manage-a-flow
    • Autosave Feature and Version History
    • Get insights about conversation movement with the Flow Heatmap
    • Manage Data Retention of your Flow
    • Steps Grouping
  • business-continuity-and-disaster-recovery
    • Does MessageBird have BCP?
  • contacts
    • Add existing contacts to groups
    • Create a Group
    • Export contacts
    • Formatting your contact numbers
    • How many contacts can I store?
    • How to forward an invoice to a different email address?
    • Managing group subscribers
    • Remove Contacts
  • conversations-chat-api
    • I'm not able to send a message to a certain User ID via the API
    • No messages in Conversation channel
    • Unable to Install Channel
  • country-restrictions-and-regulations
    • Sender ID Availability and Restrictions per Country
    • Australia
    • Canada
    • China
    • France
    • Germany
    • India
    • Japan
    • Malaysia
    • New Zealand
    • Nigeria
    • Norway
    • Romania
    • Russia
    • Singapore
    • South Africa
    • Turkey
    • United Arab Emirates
    • United Kingdom
    • United States
    • United States 10DLC FAQ
  • customizing-the-omnichannel-widget
    • Can I hide the MessageBird privacy consent message in Live Chat on the Omnichannel Widget?
    • Can I hide the “Powered by MessageBird” branding on the Omnichannel Widget?
    • Can I upload a custom logo as my Omnichannel Widget icon?
    • How can I show or hide my agent profiles in Live Chat and the Omnichannel Widget?
    • How can I update the language of my Omnichannel Widget?
    • How to customize the Omnichannel Widget
    • Update my Live Chat company name and avatar
    • What is the default MessageBird privacy consent message in Live Chat?
  • data-governance-and-security
    • Are the responsibilities regarding data stewardship defined, assigned, documented, and communicated?
    • Does MessageBird encrypt the data?
    • How is access to customer data managed in MessageBird?
    • Is production data used for testing?
    • Bird Security Overview
    • What is MessageBird’s data retention strategy?
    • Where is data stored and processed?
  • data-protection
    • Can MessageBird services be used by customers operating in heavily regulated sectors (such as health
    • Did MessageBird appoint a Data Protection Officer (DPO)?
    • Does MessageBird collect sensitive data?
    • Does MessageBird have a Data Processing Agreement (DPA)?
    • Does MessageBird notify its customers in the event of data breaches?
    • Does MessageBird require a transfer mechanism to process EU citizens' data?
    • Does MessageBird share customer data with, or enable direct access by, any third-party?
    • Does MessageBird support data subjects requests?
    • How long does MessageBird retain personal data?
    • Is MessageBird Data controller or processor?
    • What are the legal grounds for the processing of personal data?
    • What does MessageBird provide as a service?
    • What kind of data does MessageBird collect?
    • What mitigating measures has MessageBird taken in relation to the invalidated Privacy Shield?
  • developer-faqs
    • How do I send text-to-speech messages via the API?
    • What is the difference between a live key and a test key?
  • email-platform-formerly-sparkpost
    • Add more IP addresses to your account
    • Billing frequencies and overages
    • Cancel your MessageBird Email (SparkPost) account
    • Choose the best email-sending package
    • Limits of free email sending accounts
    • Pay your MessageBird Email (SparkPost) invoice
    • Sending less than the monthly email sending limit Volume
    • Sending more than the monthly email sending limit
    • Volume limits on plan overages
  • email-to-sms
    • I am having trouble setting up Email to SMS
    • My Email to SMS did not deliver
    • Receiving Email to SMS
    • Sending Email to SMS to a group does not work
    • Sending Email to SMS
    • Setting up Email to SMS
  • faq
    • Benefits of Programmable Conversations
    • Can I create my own mix of communication channels and add other channels?
    • Can we integrate Conversations into our CRM software?
    • Do I need to purchase a number to publish SMS, Voice, and Webhook flows?
    • Does the Conversations API give automatic access to Whatsapp for Business?
    • Global coverage
    • How does the ‘Repeat’ attribute work?
    • How many flows can I make per number?
    • Is audio, video, chat, image and location sharing possible with Conversations?
    • Supported Languages by MessageBird Natural Language Processing
    • What are Available Variables?
    • What is Programmable Conversations?
    • What is a Continued Action?
    • What is an IVR menu?
    • Which communication channels are supported?
    • Why can’t I use Voice services due to my account currency?
  • faqs
    • Can my customers use the Omnichannel Widget on mobile?
    • What is domain whitelisting in the Omnichannel Widget?
    • Why can’t I see the Omnichannel Widget on my website?
  • flow-triggers
    • Learn how triggers work in Flow Builder
    • Setting up a flow triggered by a webhook in Flow Builder [video]
    • Triggering a flow from an incoming omnichannel message in Flow Builder [video]
    • Triggering a flow with an incoming voice call in Flow Builder [video]
  • get-started-with-the-omnichannel-widget
    • Display, hide or remove the Omnichannel Widget
    • How to create and manage multiple Omnichannel Widgets
    • How to install channels on the Omnichannel Widget
    • Inbox Agent statuses in Live Chat
    • Omnichannel Widget onboarding guide for Inbox
    • Preview my Omnichannel Widget before installing and enabling
    • Sending Emojis in Live Chat
  • getting-started
    • Abandoned Cart Recovery onboarding guide
    • Abandoned checkout best practices
    • Best Practices for SMS
    • Best Practices for WhatsApp Business
    • Best practices for your Knowledge Base datasets
    • Choosing an originator
    • Creating access keys
    • Currencies
    • Deleting your account
    • Email performance reporting with the Verify API
    • Getting Started with SMS FAQ's
    • Getting Started with WhatsApp FAQ's
    • Getting Whatsapp Opt-ins from Customers
    • Getting approval to send to restricted countries
    • Getting started with SMS
    • Google Business Messages FAQs
    • How can I get my namespace ID?
    • How do I start using WhatsApp Business?
    • How long can my WhatsApp channel remain unverified?
    • How to create a Google My Business account
    • How to get a number for the Verify API
    • How to see successful authentication metrics via the Verify logs
    • Requirements
    • How to set up Email as a channel for the Verify API
    • How to set up Entity Recognition in Flow Builder
    • How to set up Fill Form in Flow Builder
    • How to set up Google Business Messages as a channel
    • How to set up a balance warning + auto order
    • How to set up the Recognize Intent step
    • IVR
    • Length of an SMS
    • Mandatory 2FA Authentication for new and existing users
    • Message Templates guidelines
    • Number types
    • Picking a number for WhatsApp Business
    • Placing & receiving calls
    • Porting Numbers
    • Receiving Delivery Reports (DLRs)
    • Requesting Access for Restricted Countries
    • Restrictions for SMS Numbers
    • Setting up notification contacts
    • Start testing with the MessageBird WhatsApp Sandbox
    • Third party applications
    • Topping up balance
    • Using Entities in Flowbuilder to recognize timezones
    • Verified Caller IDs
    • Verifying your Facebook Business Account
    • Voice Number Restrictions
    • What does it mean to be a Verified WhatsApp Service Provider?
    • What features are supported by WhatsApp for Business?
    • What is Messagebird’s Abandoned Cart Recovery Solution?
    • WhatsApp Business Step-by-Step Onboarding
    • WhatsApp Channel Activation FAQ's
    • WhatsApp Channel Activation
    • WhatsApp phone number: From mobile app to API
    • WhatsApp: Why and how to get your customers to Opt-In?
    • When will customers receive the Abandoned Cart Recovery message?
    • Where do I find my Facebook Business ID?
    • Why do I need a service provider like MessageBird for WhatsApp Business solution?
    • Will verifying my Facebook Business Account get me an Official Business Account?
    • Working with WhatsApp Message Templates
  • hlrlookup
    • HLR Request failed or is incomplete
    • No Information in HLR response
    • The difference between Lookup and HLR
    • North-America toll free verification
    • Varying or Incorrect HLR Information
    • What are the different HLR statuses and their meanings?
  • how-to-guides
    • Create an omnichannel FAQ BOT with Flow Builder
    • Dealing with multimedia content in messages using Flow Builder
    • Forwarding calls using Flow Builder
    • Forwarding your SMS
    • How do I set the same flow for all my numbers (Default Flow)?
    • How to Call HTTP endpoint with SMS
    • How to add products in Meta Commerce Manager
    • How to automatically parse receipts in Flow Builder
    • How to build an IVR menu
    • How to create complex Regular Expressions (regex) conditions
    • How to forward calls to another phone number or SIP URI
    • How to forward incoming SMS to an email
    • How to search through Flow Builder Logs
    • How to set up Email OTP solution in Flow Builder
    • How to set up a Feedback Bot
    • How to set up a Flow to send outbound SMS
    • How to use Multiple WhatsApp Business Accounts - WABA's in FlowBuilder
    • Language Recognition with Flow Builder
    • Managing Meta Messenger Referrals in Flow Builder
    • Set up Telegram account masking
    • Set up a generic OAuth integration
    • Set up answering machine detection
    • Set up image recognition for WhatsApp
  • inbox-basics
    • How to log in to Inbox
    • Inbox onboarding guide
    • Setting up notifications for Inbox
  • inbox-for-good
    • Activate FAQ bots
    • Building an emergency Contact Center
    • Send live updates and notifications via SMS
    • Set up Interactive Phone Menus
  • inbox-reporting
    • Download Reports
    • Download reports in CSV format
    • Get to know Inbox reporting
    • Inbox reports glossary
    • Inbox reports in action
  • information-security-management-program
    • Does MessageBird have a security and privacy awareness program?
    • Does MessageBird have an Information Security Management Framework?
    • Does MessageBird have an incident response program?
    • Does MessageBird have an internal audit team?
    • Does MessageBird have any third party attestations for security?
    • Does MessageBird have documentation of their ISMS?
    • Is Management responsible for the security program?
    • What are the roles and responsibilities pertaining to security and privacy across MessageBird?
    • What is the security team at MessageBird?
  • infrastructure-security
    • Can MessageBird provide an overview of how its infrastructure is being secured?
    • Does MessageBird have a patch and vulnerability management program?
    • How are changes managed?
  • insights-reporting
    • Insights
  • instagram
    • How do I filter out Instagram story mentions?
    • How do I know if I'm eligible for Instagram?
    • I cannot find my Instagram channel after installation
    • I'm having issues when installing my Instagram channel
    • Inbound messages are not arriving to my Instagram channel
  • installing-channels
    • Adding Instagram as an Inbox channel
    • Getting started with Viber for Business
    • How to add a channel
    • How to connect and disconnect a channel from Inbox
    • How to find your Facebook Page ID
    • How to use WhatsApp Sandbox with Inbox
    • Install Facebook Messenger as an Inbox channel
    • Install LINE as an Inbox channel
    • Install SMS as an Inbox channel
    • Install Telegram as an Inbox channel
    • Install WeChat as an Inbox channel
    • Install WhatsApp as an Inbox channel
    • Install your Custom Email Domain as an Inbox channel
  • integrations
    • Connect and use Salesforce with Flow Builder
    • Connecting Inbox to Zendesk using Flow Builder
    • Updating HubSpot contacts with Inbox using Flow Builder
  • managing-inbox-admins-and-agents
    • Adding a new agent to Inbox
    • Deleting an agent
    • Import agents to Inbox using CSV
    • Inbox user roles and permissions
  • managing-inbox-contacts
    • Add a contact manually
    • Add a contact via a ticket
    • Import contacts via CSV file
    • Managing your Inbox contacts
  • messaging
    • Add an embeddable WhatsApp Button to your website
    • Do customers need to opt-in to receive WhatsApp messages from my business?
    • I want to connect my WhatsApp API phone number to my Facebook Page (Classic Pages)
    • Is there a limit to the number of WhatsApp messages I can send?
    • Is two-way messaging possible with WhatsApp?
    • Media Templates
    • Message Templates & Session Messages
    • Messaging Features & Restrictions
    • Messaging with WhatsApp FAQ's
    • Receive WhatsApp messages statuses via the API
    • What is the difference between Message Template and Template Message?
    • WhatsApp Campaigns delivery status report
    • WhatsApp messaging restriction toward Turkey
  • other-integrations
    • Can I use MessageBird with Zapier
    • How can I perform HLR Lookups?
    • How can I use the Short Message Peer-to-Peer (SMPP) network protocol?
    • How do I connect RSA SecurID (EMC) to MessageBird's SMS Gateway?
    • How do I connect SafeNet to MessageBird's SMS Gateway?
    • How do I connect SecurEnvoy to MessageBird's SMS Gateway?
    • How to set up multi-channel merchants notifications for Mollie
  • partner-accounts-api
    • Can Accounts be migrated into a Partner Network?
    • Can Child Accounts get invoiced separately?
    • Can the Partner Network be viewed in the Dashboard?
    • How is a Partner Account setup?
    • How is a Partner Network invoiced?
    • How is a Partner Network setup?
    • How many levels of Child Accounts can a Partner Network have?
    • What Services can a Partner Network use?
    • What is a Partner Account?
    • What is an example of a Partner?
    • What is the Partner Accounts API?
  • payment-billing
    • Add balance
    • Billing
    • Can I get account balance Refunded?
    • Do you offer post-pay contracts?
    • How can I change my order or invoice address?
    • How does SMS and Voice pricing work?
    • How to change the default payment method
    • How to set up Auto Top Up
    • Invoices
    • Managing Saved Payment Methods
    • Payment methods we support
    • Payment processing
    • Prepaid account billing
    • Pricing
    • Setting low balance notifications
    • Subscriptions
    • Suddenly getting billed by MessageBird
    • WhatsApp Conversation Based Pricing Changes 2023
    • Will I be charged VAT?
  • quickstarts-and-tutorials
    • Automate customer interactions using AI
    • Build an omnichannel FAQ BOT with Intent Recognition
    • How to automatically Parse Invoices in Flow Builder
    • How to set up appointment scheduling in Google Calendar using Flow Builder
    • Quickstart guide: Set up Computer Vision in Flow Builder
    • Set up an identity verification process flow with the Analyze Image step
  • receiving-sms
    • Forwarding your inbound SMS
    • I am receiving spam on my Virtual Mobile Number (VMN)
    • I did not receive an SMS on my Number
    • Managing opt-outs
    • Setting your account up to receive inbound SMS
    • Viewing your inbound SMS
    • Automatic SMS Subscriptions (Opt-in/Opt-out)
  • salesforce-marketing-cloud
    • Journey Builder setup guide
    • Journey Builder: Best practices and troubleshooting
    • Marketing Cloud Integration setup guide
    • Release history
    • Using WhatsApp rich-media templates
  • salesforce-sales-service-cloud
    • Configure the MessageBird for Salesforce app
    • Configuring business flows in Salesforce (optional)
    • Install the MessageBird for Salesforce app
    • MessageBird Conversations in the Contacts Page
    • MessageBird conversations on the Case page
    • Release history
    • Sync MessageBird conversations to Salesforce
  • salesforce
    • How to set up the MessageBird Salesforce Sales & Service Cloud integration
  • sending-sms
    • A2P vs
    • My SMS was delivered in multiple parts
    • My SMS was delivered multiple times
    • My SMS was delivered with a delay
    • My SMS was delivered with an overwritten sender ID (Changed Originator)
    • My SMS was not delivered
    • SMS Delivery Statuses
    • SMS Reporting
    • SMS Troubleshooting FAQ's
    • Scheduling your SMS
    • Sending SMS in bulk
    • Sending SMS
    • Setting a Validity Period for your SMS
    • Using Flash SMS
    • Using special characters, Unicode, and GSM-T charsets for sending SMS in different languages
    • Using templates & personalisation
  • set-up-inboxs-built-in-automations
    • Automated welcome message
    • Business hours
    • Create Follow-up actions in Inbox
    • Email notifications for Inbox tickets
    • Language recognition
    • Sentiment analysis for Inbox
    • Using Inbox automations
  • short-codes-keywords-sub-keywords
    • How long does it take for a Short Code to be provided?
    • In which countries can I get a Short code & Keyword?
    • Keywords & Sub Keywords
    • What can I do with a Keyword?
    • What is a short code?
  • sip-trunking
    • Configure your origination SIP Trunk
    • Configure your termination SIP Trunk
    • How to configure SIP Trunks on 3CX
    • How to set up an inbound SIP-Trunk
    • How to set up an outbound SIP-Trunk
    • MessageBird IP whitelist for voice calls
    • SIP Server & connection details
    • SIP Trunking with MessageBird
    • SIP Trunking
    • What is a SIP Trunk?
  • steps-catalogue
    • Fetching variable steps in Flow Builder
    • Format for 'Play a sound file' Step
    • How to use Verify with Flow Builder
    • Using Flow Builder to create a ticket in Inbox
    • Using Flow Builder to send Facebook (Meta) Messenger messages
    • Using Flow Builder to send WhatsApp messages
    • Using FlowBuilder to send Instagram Messages
    • Using database steps in Flow Builder
    • Using the "Reply to channel message" step in Flow Builder [video]
    • Using the "Send Conversation" message step in Flow Builder [video]
    • Using the "Wait for a response" step in Flow Builder [video]
  • subscriptions
    • Managing your Inbox Subscription Plan
  • support
    • Basic MessageBird troubleshooting and support tips
    • MessageBird Support Plans
  • terms-conditions
    • Terms & Conditions
    • What is MessageBird's Service Level Agreement (SLA)?
  • third-party-risk-management
    • How are vendors managed?
  • tickets
    • Get to know the lifecycle of an Inbox ticket
    • Hiding and deleting tags from agents
    • How to create and use Canned Replies
    • How to use variables in Canned Replies
    • Inbox Ticket Statuses
    • Replying and closing a ticket
    • Reviewing past tickets
    • Send ticket information to Slack with Actions
  • troubleshoot-a-flow
    • Export Flow Builder Logs
    • Flow Builder Logs
    • Issues forwarding incoming SMS via Flow Builder
    • My Flow is not working
    • My media file in my flow is not playing
    • Number not available for Flow
    • Set up alerts to monitor your flows
    • What errors can I get in the Flow Builder?
  • troubleshooting-voice
    • Call Information
    • Failed API Requests
    • Media file not playing
    • Voice Billing Details
    • Where can I find my Voice logs?
  • troubleshooting
    • API Issues
    • Cannot find templates submitted via Facebook Business Manager
    • Developer logs and errors
    • Error code when sending a WhatsApp Template Message via API
    • Failed Payments
    • How to delete orders and invoices
    • I am having login or authentication issues with the Old API
    • I am missing my delivery reports
    • I am not receiving notifications for Inbox tickets
    • I am receiving an error 500 in my dashboard
    • I can't initiate a conversation with a customer
    • I cannot add my VAT number
    • I cannot see the WhatsApp message in Inbox
    • I did not receive an SMS when trying to claim free test credits
    • I did not receive my account activation email
    • I don't see the Verify codes in my dashboard
    • I have launched my GBM but I do not see a ‘Message’ button
    • I have limited messaging options in my dashboard
    • I see an unknown item on my bank statement from MessageBird
    • Missing HLR results
    • My OTP codes sent via Email are getting in the spam folder
    • My WhatsApp Business API application is not approved
    • My WhatsApp Message Template is not sending
    • My automatic subscription charge was unsuccessful
    • My end users are not receiving their codes
    • My template application has been rejected
    • One of my agents has left the company
    • SMS errors & error codes
    • The Email channel is not working for my Verify requests
    • The owner of my Workspace is no longer with the company
    • Tickets not showing up in Inbox
    • What is the "quality rating" of a WhatsApp channel?
    • WhatsApp Account policy violations and enforcement
    • WhatsApp: Messaging Limits and Tier system
    • WhatsApp: Returning to the mobile app
    • Where can I find my MessageBird Workspace ID?
    • Whitelist MessageBird's IP addresses
  • use-cases
    • Automate the retrieval of call recordings and transcripts in Flow Builder
    • Automatically detect and translate the language in your customers' messages
    • Broadcast WhatsApp Message Templates with Flow Builder & Postman
    • Country recognition with Flow Builder
    • Create click to WhatsApp ads and link them to Flow Builder
    • Detect and extract text from images with Flow Builder
    • Fetching data during conversations with Flow Builder
    • How to Send WhatsApp Media & Text Templates Using Google Sheets
    • How to block SPAM contacts in Inbox
    • How to set up WooCommerce order notifications with Flow Builder
    • Import historical Shopify information to Inbox
    • Integrate Google signup form with WhatsApp through Flow Builder
    • Is reselling of WhatsApp for Business allowed?
    • Multi DTMF behaviour with Flow Builder
    • Use buttons to create interactive WhatsApp Template Messages
    • What are the use cases for WhatsApp Business?
  • using-different-channels-with-the-omnichannel-widget
    • How can my customers use Facebook Messenger with the Omnichannel Widget?
    • How can my customers use LINE with the Omnichannel Widget?
    • How can my customers use SMS with the Omnichannel Widget?
    • How can my customers use Telegram with the Omnichannel Widget?
    • How can my customers use Voice Calling with the Omnichannel Widget?
    • How can my customers use WhatsApp with the Omnichannel Widget?
  • using-gbm
    • How to send and receive Google Business Messages with Inbox
    • How to use Google Business Messages with Flow Builder
  • using-inbox
    • Using ticket rules in Inbox
  • using-live-chat
    • Getting started with Live Chat pop-up messages
    • Live Chat message statuses
    • Send, receive, and download attachments
    • Set up Conversation Bridging (Beta) in Live Chat
    • Set up Live Chat pop-up buttons
    • Show Omnichannel Widget URL as a Custom Attribute in Inbox
  • using-sms
    • SMS FAQ's
  • using-the-abandoned-cart-recovery-solution
    • Checkout events from Shopify
    • Managing your Webhooks
    • Specifying your audience and conditions
  • virtual-numbers
    • Buy a Virtual Mobile Number (VMN)
    • Can I port numbers to MessageBird?
    • In which countries can I get a Virtual Mobile Number (VMN)?
    • International 2-Way Messaging
    • National ID Number
    • Registration Number
    • SMS Number Restrictions
    • SMS Virtual Mobile Numbers (VMN)
    • Voice Numbers
    • What is the difference between a Shared and a Dedicated Number?
    • Why am I unable to buy a Number?
  • voice-calls
    • Billing & pricing
    • How many legs does a call have?
    • How to make an outbound call
    • How to receive a call
    • Masked transfer
    • Random Caller ID (CLI) on Voice calls
    • Recordings & transcriptions
    • What are the different call status and their meanings?
    • Where can I view my call details?
    • Number restrictions in China
  • voice-messages
    • How to send a Voice Message
    • What is the difference between a Voice Message and Voice Call?
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  1. customizing-the-omnichannel-widget

How to customize the Omnichannel Widget

PreviousHow can I update the language of my Omnichannel Widget?NextUpdate my Live Chat company name and avatar

Last updated 1 year ago

You can fully to make it your own.

There are four ways in which you can customize your widget:

  1. Appearance

  2. Automation

  3. Channels

  4. Location in Inbox Settings

We are working on enabling more and more customizations to the Omnichannel Widget soon.

customize the Omnichannel Widget