MessageBird Processors & Subprocessors

End-User Personal Data is processed by Bird as a processor, on behalf of the Customer for the provision of the services. The below entities act as subprocessors on behalf of Bird.

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Platform / Dashboard (UI)

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: Email Platform
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Primary: Connectivity Platform Secondary: Omnichannel Platform
Jira - Atlassian Pty Ltd (optional)	Internal Ticketing System	Ireland (EU)	All platforms

Inbox

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: N/A

Flows

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: N/A

Contacts

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: N/A
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Primary: Connectivity Platform Secondary: N/A

Connectors

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: N/A

Conversation Channels

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, Germany (EU)	Primary: Connectivity Platform Secondary: N/A
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	India (APAC), Ireland (EU), or USA as selected by customer	Primary: Engagement Platform Secondary: N/A

SMS

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium, (EU)	Primary: Engagement Platform Secondary: Connectivity Platform
Clickhouse Inc.	Analytics Data Base Service Provider	Germany (EU)	Primary: Engagement Platform Secondary: Connectivity Platform

Voice

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU), Singapore, UK, USA	Primary: Connectivity Platform Secondary: N/A
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Germany (EU), Singapore, Australia, Brazil, USA	Primary: Engagement Platform Secondary: N/A

Numbers

Subprocessor	Activity	Hosting location	Platform(s)
Google Cloud EMEA Limited	Cloud Hosting Service Provider	The Netherlands, Belgium (EU)	Primary: Engagement Platform Secondary: Connectivity Platform
Microsoft Azure	Cloud Hosting Service Provider	The Netherlands (EU), Hong Kong, USA	Primary: Engagement Platform Secondary: Connectivity Platform
Systematix Solutions B.V. (Telvox only)	Platform Support Service Provider	The Netherlands (EU)	Primary: Engagement Platform Secondary: Connectivity Platform

Email

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services Inc.	Cloud Hosting Service Provider	Ireland (EU) or USA as selected by customer	Primary: Engagement Platform Secondary: Email Platform

Mobile Push

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland (EU), Australia, Brazil, Japan, Singapore, South Korea, India, UK, USA	Primary: Engagement Platform Secondary: Omnichannel Platform
Salesforce.com Inc (Tableau)	Business Intelligence and Analytics Service Provider	USA	Primary: Engagement Platform Secondary: Omnichannel Platform
Sentry	Error monitoring	USA	Primary: Engagement Platform Secondary: Omnichannel Platform
Postmark	Dashboard - Log management and Analysis software	USA	Primary: Engagement Platform Secondary: Omnichannel Platform

Video

Subprocessor	Activity	Hosting location	Platform(s)
Amazon Web Services EMEA SARL	Cloud Hosting Service Provider	Ireland, Germany (EU)	Primary: Omnichannel Platform Secondary: N/A
Digital Ocean	Turn Server provider	The Netherlands (EU)	Primary: Omnichannel Platform Secondary: N/A
Flowmailer	Email Service Provider	The Netherlands (EU)	Primary: Omnichannel Platform Secondary: N/A
Salesforce.com Inc (Tableau)	Custom Reporting Service Provider	Ireland (EU)	Primary: Omnichannel Platform Secondary: N/A
Luzmo	In-app dashboard provider	Ireland (EU)	Primary: Omnichannel Platform Secondary: N/A
Hubper (optional)	Online Learning Academy	The Netherlands (EU)	Primary: Omnichannel Platform Secondary: N/A
Google Cloud EMEA Limited (optional)	Speech-to-text conversion	Global	Primary: Omnichannel Platform Secondary: N/A
Bird B.V. (optional)	SMS Push Channels / Beams	The Netherlands, Belgium (EU) USA	Primary: Omnichannel Platform Secondary: N/A
Twilio (optional)	Recorded dial-in SMS Phone number verification	Global	Primary: Omnichannel Platform Secondary: N/A