Download reports in CSV format

If you’re an Inbox admin, you can quickly download your Inbox reports in CSV format.

Here are the reports that you can download:

• Agent board

• Created tickets

• Resolved tickets

• Average response time

• Average resolution time

Download a report

To download the report that you want, follow these steps:

1. Login to Inbox and navigate to Settings.

2. Go to the Overview report, then click on the Stats tab.

3. Scroll down to find the report that you want to download in CSV format.

4. Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.

5. Click the Download CSV icon on the right-hand side of the chart to start the download.

   

Agent board report format

Agent name	Tickets accepted	Tickets resolved	Average response time	Average response time in seconds	Average resolution time	Average resolution time in seconds
John Doe	100	80	1h 30m	5400	2h 30m	9000

Created tickets report format

Timestamp	Tickets created
2020-11-26 23:00:00 +0000 UTC	100

Resolved tickets report format

Timestamp	Resolved created
2020-11-26 23:00:00 +0000 UTC	80

Average response time report format

Timestamp	Average Response Time	Average Response Time (In Seconds)
2020-11-26 23:00:00 +0000 UTC	1h 30m	5400

Average resolution time report format

Timestamp	Average Resolution Time	Average Resolution Time (In Seconds)
2020-11-26 23:00:00 +0000 UTC	2h 30m	9000