Download reports in CSV format
If you’re an Inbox admin, you can quickly download your Inbox reports in CSV format.
Here are the reports that you can download:
Agent board
Created tickets
Resolved tickets
Average response time
Average resolution time
Download a report
To download the report that you want, follow these steps:
Login to Inbox and navigate to Settings.
Go to the Overview report, then click on the Stats tab.
Scroll down to find the report that you want to download in CSV format.
Apply any filters to the data. The filters that you apply here will also be applied to the CSV file when you download it.
Click the Download CSV icon on the right-hand side of the chart to start the download.
Agent board report format
Agent name
Tickets accepted
Tickets resolved
Average response time
Average response time in seconds
Average resolution time
Average resolution time in seconds
John Doe
100
80
1h 30m
5400
2h 30m
9000
Created tickets report format
Timestamp
Tickets created
2020-11-26 23:00:00 +0000 UTC
100
Resolved tickets report format
Timestamp
Resolved created
2020-11-26 23:00:00 +0000 UTC
80
Average response time report format
Timestamp
Average Response Time
Average Response Time (In Seconds)
2020-11-26 23:00:00 +0000 UTC
1h 30m
5400
Average resolution time report format
Timestamp
Average Resolution Time
Average Resolution Time (In Seconds)
2020-11-26 23:00:00 +0000 UTC
2h 30m
9000
Last updated