> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/salesforce/how-to-set-up-the-messagebird-salesforce-sales-and-service-cloud-integration/how-to-update-bird-app-in-sfdc.md).
# How to Update Bird App in SFDC
## Bird App update guideline for SFDC/SFSC
Key words: salesforce, service cloud, version upgrade, reinstall package, uninstall package, restore data, backup file
### **1. Update the Package (Quick Step)**
The latest **MessageBird App** version (as of September 15, 2025):\
**v1.39** →[ Install Link](https://login.salesforce.com/packaging/installPackage.apexp?p0=04tJ5000000kcVW)
Note: in SFDC it is not possible to downgrade installed packages.
**Note**: In SFDC it is not possible to downgrade an installed package.
If the issue is not resolved after upgrading, please try to **reinstall the package** following Salesforce guidelines.
### **2. Uninstall the Package**
Follow Salesforce doc:[ Uninstalling Packages](https://help.salesforce.com/s/articleView?id=xcloud.distribution_uninstalling_packages.htm\&type=5).
Steps:
1. In **Setup**, type **Installed Packages** in Quick Find.
2. Locate the package you want to uninstall.
3. Click **Uninstall**.
4. Review warnings – all associated components (custom activities, templates, etc.) will be deleted.
5. (Optional) **Save a copy of package data** before confirming.
6. Click **Yes, I want to uninstall this package** → Confirm.
### **3. Install the Package**
* Go to the package link provided.
* Click **Get It Now / Install**.
* Choose **Install for All Users** (recommended).
* Confirm and wait until installation completes.
### **4. Restoring Data (manually)**
To manually import data from a backup file using the Salesforce **Data Import.**
4.1 The import button
4.2 The import menu
### **5. Restoring Data (automated)**
Follow Salesforce doc:[ Backup & Restore – Run Restore](https://help.salesforce.com/s/articleView?id=xcloud.backup_restore_run_restore.htm\&type=5).
Steps:
1. Open **Backup & Restore app** in Salesforce.
2. Go to **Restore** tab.
3. Select the backup snapshot you want to restore.
4. Choose the data sets (templates, conversations, etc.) that should be restored.
5. Click **Run Restore**.
6. Validate restored templates/conversations in the app.
---
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