How to Update Bird App in SFDC

This guide helps you updated your Bird App to the latest version and reinstall it.

Bird App update guideline for SFDC/SFSC

Key words: salesforce, service cloud, version upgrade, reinstall package, uninstall package, restore data, backup file

1. Update the Package (Quick Step)

The latest MessageBird App version (as of September 15, 2025): v1.39 → Install Link

Note: in SFDC it is not possible to downgrade installed packages.

Note: In SFDC it is not possible to downgrade an installed package.

If the issue is not resolved after upgrading, please try to reinstall the package following Salesforce guidelines.

2. Uninstall the Package

Follow Salesforce doc: Uninstalling Packages.

Steps:

1. In Setup, type Installed Packages in Quick Find.

2. Locate the package you want to uninstall.

3. Click Uninstall.

4. Review warnings – all associated components (custom activities, templates, etc.) will be deleted.

5. (Optional) Save a copy of package data before confirming.

6. Click Yes, I want to uninstall this package → Confirm.

3. Install the Package

• Go to the package link provided.

• Click Get It Now / Install.

• Choose Install for All Users (recommended).

• Confirm and wait until installation completes.

4. Restoring Data (manually)

To manually import data from a backup file using the Salesforce Data Import.

4.1 The import button

4.2 The import menu

5. Restoring Data (automated)

Follow Salesforce doc: Backup & Restore – Run Restore.

Steps:

1. Open Backup & Restore app in Salesforce.

2. Go to Restore tab.

3. Select the backup snapshot you want to restore.

4. Choose the data sets (templates, conversations, etc.) that should be restored.

5. Click Run Restore.

6. Validate restored templates/conversations in the app.