# What is MessageBird's Service Level Agreement (SLA)?

You can find our Service Level Agreement for MessageBird's products and services (e.g. uptime, credits, and exclusions) on our [Service Level Agreement page](https://www.messagebird.com/en/legal/sla).\
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If you are inquring about our customer support repsonse times, you can find that on our [Support Plans page](https://www.messagebird.com/pricing/support).