# Cannot find templates submitted via Facebook Business Manager

If you are having issues to find the templates you have submitted via Facebook Business Manager in Dashboard, don't fret, We can help!\
\
Please contact our [Support team](https://www.messagebird.com/en/contact), so we can help you to get these templates sync in no time!

\
In the meantime, you can still use these templates via API by checking our developer documentation: [sending HSM templates via API](https://developers.messagebird.com/api/whatsapp%C2%A0)\
\ <br>


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/troubleshooting/cannot-find-templates-submitted-via-facebook-business-manager.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.