# I did not receive my account activation email Immediately after creating a new MessageBird account, we send an activation email to your inbox that you need to activate to proceed using your account. You'll be able to find this in your email inbox under this title: 'One last baby step and you’re good to go!' within a few minutes of creating an account with us. This activation email is sent to the email address you've registered for an account with us. To activate your account, clicking on the activation link in this email. #### **Haven't found your activation email just yet?** At times, this activation email can be tricky to find; if you have not received your email, please be sure to: * Check your junk/spam folder * Ensure that the correct email address was inputted * Check whether you are using any firewalls that might have filtered this email out **Still can't find your Activation email?** Not a problem! Please reach out to our Support team via [this page](https://www.messagebird.com/contact) and share with us the email address you used to sign up for an account with us, along with when you signed up for the account. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/troubleshooting/i-did-not-receive-my-account-activation-email.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.