# Send, receive, and download attachments Your customers can now send, receive, and download attachments, including **images,** **videos,** **files,** and **audio,** both to and from Live Chat in the Omnichannel Widget. This release enables: 1. **Inbox Agents** to send attachments from Inbox to Live Chat in the Omnichannel Widget. 2. **Customers** to send attachments from Live Chat in the Omnichannel Widget to Inbox. All attachment types are previewable and downloadable on both the Omnichannel Widget and in Inbox. Attachments are currently enabled by default on all Omnichannel Widgets. There will soon be functionality to enable and disable attachments on the Omnichannel Widget via the Settings. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/using-live-chat/send-receive-and-download-attachments.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.