Don't cancel your other provider until you get confirmation from Toky that the numbers were fully ported.
Normally, the entire process can last between 10 to 15 business days. Please make sure you let your current provider know you intend to port your numbers out so that they can release the numbers and prevent any delays.
Your numbers will continue working normally during this process. There will be no downtime.
We will charge you the normal fee we charge for a new number once the portability process finishes. For example: if your number is from the US we will charge you $4/month for that number.
Progress of an ongoing porting:
The majority of the time needed to perform the portability depends on how fast your current provider releases the number to Toky. We will notify you every time there is a change of state but if you want specific updates, you can also request one by writing to [email protected].