How to transfer a call to an agent, group or external phone number?
With Toky, you can easily transfer calls to the any agent, group or external phone number, according to your needs.
When an agent answers a call, the dialer enables new options, including the Transfer button.
Click on the Transfer button and Toky will open the transfer panel
Make a warm transfer clicking on Talk First and a Blind transfer clicking on Transfer Now.
Click on the Agents tab if you want to transfer the call to one of your colleagues, on the Groups tab if you want to transfer the call to any of the agent's group configured in Toky or click on Contacts tab if you want to transfer the call to an external phone number.
Click on the Transfer icon to forward the call.
In the Contacts list you will see the those contacts from Toky's phone directory, enabled for transfer; you can also enter a phone number and click on the Transfer icon to forward the call.
If you want to learn how to enable contacts to be listed as options in the transfer list read this article.