# Enable the Front Integration

### Why integrate with Front? <a href="#why-integrate-with-front" id="why-integrate-with-front"></a>

Automatically log inbound and outbound calls, record them and answer text messages within Front.

**Key Features:**

* Automatically log inbound and outbound calls, text messages, voicemails and missed calls with all the details you need for reporting and monitoring of your agents
* Answer text messages directly inside Front

**Before you start, you need to take into account the following points:**

* The synchronization time will depend on the number of contacts you have in Front
* Every 10 minutes a synchronization process is performed for new contacts/leads

### Enable the Front Integration

To integrate Toky with Front, go to the [integration settings panel](https://app.toky.co/business/tools/front) and follow these steps:

* On the Toky **Dashboard,** click on **Integrations.**
* Find [**Front**](https://app.toky.co/business/tools/front) in the list of integrations and click on it.
* In the right panel, under the **Integrate with Front** section, click on the **Connect** button to go to the Front authorization panel.

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-485fd76d3f66a4f12f3e53d109250f3840efcb7c%2Ffront_1.png?alt=media" alt=""><figcaption></figcaption></figure>

* Enter **Front** credentials and log in.
* Click on **Authorize.**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-83c2e83c013dec1532737fb4bfe421fe815feab2%2Ffront_2.png?alt=media" alt=""><figcaption></figcaption></figure>

* After authorizing Toky, you will return to your dashboard to start the configuration, beginning by selecting your **Team.**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-db45c30f305a78033b1bc366b5bb44f6502880ed%2Ffront_3.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the **Inbox** where the events will be synchronized or create a new one.

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-238fa98cc04807c8bb27c630ce964535c1089386%2Ffront_4.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the **Notifications** you want to log in the selected **Inbox**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-3c5143897e981a6a19be3808f6e7f1f1968102de%2Ffront_5.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select additional actions:
  * **Add unknown callers as leads:** Automatically create a lead with caller's information, when the calling number is unknown.
  * **Sync with my connected CRMs:** If there's no information about a caller, pull it from a CRM that's already connected with Toky.
  * **Respond to text messages directly within Front's interface:** You will be charged from your Toky Credit.
  * **Respond to WhatsApp messages directly within Front's interface** You will be charged from your Toky Credit\_.\_

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-571f392bc13944b0eda86e0fe483e5dd4e656415%2Ffront_6.png?alt=media" alt=""><figcaption></figcaption></figure>

* Select the **language** for your notifications
* Assign your Front agents with the corresponding Toky agents

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-65a47ec9b723e6fe81a182b643c968921b7fd24f%2Ffront_8.png?alt=media" alt=""><figcaption></figcaption></figure>

* Make sure the **Enable** option is checked in the last step and click on **Save Changes**

<figure><img src="https://766977813-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FMgClsjsTSlUrSU2WhwDe%2Fuploads%2Fgit-blob-99639b8e57cdc23131eb6142d3a20b20c3fc75ad%2Ffront_9.png?alt=media" alt=""><figcaption></figcaption></figure>

**Note:**

* The synchronization time will depend on the number of contacts you have in Front.
* The synchronization process is performed every 10 minutes for new contacts/leads.
* If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization.


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