Enable the Front Integration

Why integrate with Front?

Automatically log inbound and outbound calls, record them and answer text messages within Front.

Key Features:

• Automatically log inbound and outbound calls, text messages, voicemails and missed calls with all the details you need for reporting and monitoring of your agents

• Answer text messages directly inside Front

Before you start, you need to take into account the following points:

• The synchronization time will depend on the number of contacts you have in Front

• Every 10 minutes a synchronization process is performed for new contacts/leads

Enable the Front Integration

To integrate Toky with Front, go to the integration settings panel and follow these steps:

• On the Toky Dashboard, click on Integrations.

• Find Front in the list of integrations and click on it.

• In the right panel, under the Integrate with Front section, click on the Connect button to go to the Front authorization panel.

• Enter Front credentials and log in.

• Click on Authorize.

• After authorizing Toky, you will return to your dashboard to start the configuration, beginning by selecting your Team.

• Select the Inbox where the events will be synchronized or create a new one.

• Select the Notifications you want to log in the selected Inbox

• Select additional actions:

  • Add unknown callers as leads: Automatically create a lead with caller's information, when the calling number is unknown.

  • Sync with my connected CRMs: If there's no information about a caller, pull it from a CRM that's already connected with Toky.

  • Respond to text messages directly within Front's interface: You will be charged from your Toky Credit.

  • Respond to WhatsApp messages directly within Front's interface You will be charged from your Toky Credit_._

• Select the language for your notifications

• Assign your Front agents with the corresponding Toky agents

• Make sure the Enable option is checked in the last step and click on Save Changes

Note:

• The synchronization time will depend on the number of contacts you have in Front.

• The synchronization process is performed every 10 minutes for new contacts/leads.

• If a contact is recently added and a call is made to that contact, the call record will appear in the contact's profile at the next synchronization.