# FAQ

- [BYOC (Bring Your Own Carrier) support at Toky](https://docs.bird.com/toky-en/readme/byoc-bring-your-own-carrier-support-at-toky.md)
- [BYOC Requirements](https://docs.bird.com/toky-en/readme/byoc-requirements.md)
- [Can I change an agent's email?](https://docs.bird.com/toky-en/readme/can-i-change-an-agents-email.md)
- [Can I port my number over to Toky?](https://docs.bird.com/toky-en/readme/can-i-port-my-number-over-to-toky.md)
- [Can I share my agent account with others?](https://docs.bird.com/toky-en/readme/can-i-share-my-agent-account-with-others.md)
- [Do you have any desktop apps?](https://docs.bird.com/toky-en/readme/do-you-have-any-desktop-apps.md)
- [Do you have any reports?](https://docs.bird.com/toky-en/readme/do-you-have-any-reports.md)
- [How can I close my Toky account?](https://docs.bird.com/toky-en/readme/how-can-i-close-my-toky-account.md)
- [How can I port my number out of Toky?](https://docs.bird.com/toky-en/readme/how-can-i-port-my-number-out-of-toky.md)
- [How does billing work when I bring my own phone number?](https://docs.bird.com/toky-en/readme/how-does-billing-work-when-i-bring-my-own-phone-number.md)
- [How does the voicemail work?](https://docs.bird.com/toky-en/readme/how-does-the-voicemail-work.md)
- [How long will it take to receive a verified WhatsApp Business account?](https://docs.bird.com/toky-en/readme/how-long-will-it-take-to-receive-a-verified-whatsapp-business-account.md)
- [How much does it costs to send SMS with Toky?](https://docs.bird.com/toky-en/readme/how-much-does-it-costs-to-send-sms-with-toky.md)
- [How to unblock my microphone access for Toky?](https://docs.bird.com/toky-en/readme/how-to-unblock-my-microphone-access-for-toky.md)
- [Intercom Integration discontinued](https://docs.bird.com/toky-en/readme/intercom-integration-discontinued.md)
- [Toky's refund policy](https://docs.bird.com/toky-en/readme/tokys-refund-policy.md)
- [What are the limitations of a trial account?](https://docs.bird.com/toky-en/readme/what-are-the-limitations-of-a-trial-account.md)
- [What do the phone icons mean in the call history?](https://docs.bird.com/toky-en/readme/what-do-the-phone-icons-mean-in-the-call-history.md)
- [What does every status in call history mean?](https://docs.bird.com/toky-en/readme/what-does-every-status-in-call-history-mean.md)
- [What happens after enabling an integration?](https://docs.bird.com/toky-en/readme/what-happens-after-enabling-an-integration.md)
- [What prices does Toky charge?](https://docs.bird.com/toky-en/readme/what-prices-does-toky-charge.md)
- [What to check if Toky calls drop or they can't connect?](https://docs.bird.com/toky-en/readme/what-to-check-if-toky-calls-drop-or-they-cant-connect.md)
- [What to do in case of having problems with calls?](https://docs.bird.com/toky-en/readme/what-to-do-in-case-of-having-problems-with-calls.md)
- [What's a Toll-free phone number?](https://docs.bird.com/toky-en/readme/whats-a-toll-free-phone-number.md)
- [What's a live call?](https://docs.bird.com/toky-en/readme/whats-a-live-call.md)
- [What's an IVR or Phone Tree?](https://docs.bird.com/toky-en/readme/whats-an-ivr-or-phone-tree.md)
- [What's the best server to connect my number to Toky?](https://docs.bird.com/toky-en/readme/whats-the-best-server-to-connect-my-number-to-toky.md)
- [Where can I find free on hold music for my call center?](https://docs.bird.com/toky-en/readme/where-can-i-find-free-on-hold-music-for-my-call-center.md)
- [Where can I find the API Key?](https://docs.bird.com/toky-en/readme/where-can-i-find-the-api-key.md)
- [Which browsers does Toky support?](https://docs.bird.com/toky-en/readme/which-browsers-does-toky-support.md)
- [Which countries are eligible for 1 free phone number?](https://docs.bird.com/toky-en/readme/which-countries-are-eligible-for-1-free-phone-number.md)
- [Why aren't personal email addresses accepted in Toky?](https://docs.bird.com/toky-en/readme/why-arent-personal-email-addresses-accepted-in-toky.md)
- [Why can the call rates in the calculator be different to the starting prices in the same country?](https://docs.bird.com/toky-en/readme/why-can-the-call-rates-in-the-calculator-be-different-to-the-starting-prices-in-the-same-country.md)
- [Why do I have a payment hold?](https://docs.bird.com/toky-en/readme/why-do-i-have-a-payment-hold.md)
- [Why is my browser sending incomplete information?](https://docs.bird.com/toky-en/readme/why-is-my-browser-sending-incomplete-information.md)
- [Why was my account blocked?](https://docs.bird.com/toky-en/readme/why-was-my-account-blocked.md)


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