Telegram allows you to seamlessly communicate with customers around the world. The channel is
particularly popular in countries including India, the United States, Indonesia, Brazil, Germany, and the
United Kingdom.
Quick links
Install Telegram
Click here to learn how to install Telegram as a channel
Channel capabilities
Discover what message and content types Telegram supports
Telegram FAQs
Get answers to common questions about Telegram.
Channel capabilities
Telegram can be used to send and receive messages in Flows and Inbox.
You can't initiate conversations with customers on Telegram. You must wait for a customer to send you a Telegram message first. Then you can send messages to them at any time.
Standard message types
Content type
Send
Recieve
Audio
✅
✅
Emoji
❌
❌
File
✅
✅
GIF
✅
✅
HTML
❌
❌
Image
✅
✅
Location
✅
✅
Text
✅
✅
Video
✅
✅
Structured message types
Content type
Send
Recieve
Carousel
❌
❌
List
❌
❌
Message actions
Action type
Send
Recieve
Link
✅
❌
Postback
✅
❌
Reply
✅
❌
Location Request
✅
❌
Message statuses
Status
Support
Sent
✅
Delivered
❌
Read
❌
Telegram FAQs
Why can't I see delivered statues for Telegram messages?
Telegram does not provide 'message delivery' information, but it does track sent messages.
Why can't I see read statuses for Telegram messages?
Telegram does not provide 'message read' information.
How can I find a user's Telegram ID?
You cannot find a user's Telegram ID unless they have already contacted you on Telegram. Encourage
