Telegram
Last updated
Last updated
Telegram allows you to seamlessly communicate with customers around the world. The channel is
particularly popular in countries including India, the United States, Indonesia, Brazil, Germany, and the
United Kingdom.
Telegram can be used to send and receive messages in Flows and Inbox.
You can't initiate conversations with customers on Telegram. You must wait for a customer to send you a Telegram message first. Then you can send messages to them at any time.
Content type | Send | Recieve |
---|---|---|
Telegram does not provide 'message delivery' information, but it does track sent messages.
Telegram does not provide 'message read' information.
You cannot find a user's Telegram ID unless they have already contacted you on Telegram. Encourage
users to reach out to you on Telegram by surfacing handy entry points.
Content type | Send | Recieve |
---|---|---|
Action type | Send | Recieve |
---|---|---|
Status | Support |
---|---|
Audio
Emoji
File
GIF
HTML
Image
Location
Text
Video
Install Telegram
Click here to learn how to install Telegram as a channel
Channel capabilities
Discover what message and content types Telegram supports
Telegram FAQs
Get answers to common questions about Telegram.
Carousel
List
Link
Postback
Reply
Location Request
Sent
Delivered
Read