Telegram

Telegram allows you to seamlessly communicate with customers around the world. The channel is

particularly popular in countries including India, the United States, Indonesia, Brazil, Germany, and the

United Kingdom.

Quick links

Install Telegram

Click here to learn how to install Telegram as a channel

Channel capabilities

Discover what message and content types Telegram supports

Telegram FAQs

Get answers to common questions about Telegram.

Channel capabilities

Telegram can be used to send and receive messages in Flows and Inbox.

You can't initiate conversations with customers on Telegram. You must wait for a customer to send you a Telegram message first. Then you can send messages to them at any time.

Standard message types

Content type	Send	Recieve
Audio	✅	✅
Emoji	❌	❌
File	✅	✅
GIF	✅	✅
HTML	❌	❌
Image	✅	✅
Location	✅	✅
Text	✅	✅
Video	✅	✅

Structured message types

Content type	Send	Recieve
Carousel	❌	❌
List	❌	❌

Message actions

Action type	Send	Recieve
Link	✅	❌
Postback	✅	❌
Reply	✅	❌
Location Request	✅	❌

Message statuses

Status	Support
Sent	✅
Delivered	❌
Read	❌

Telegram FAQs

Why can't I see delivered statues for Telegram messages?

Telegram does not provide 'message delivery' information, but it does track sent messages.

Why can't I see read statuses for Telegram messages?

Telegram does not provide 'message read' information.

How can I find a user's Telegram ID?

You cannot find a user's Telegram ID unless they have already contacted you on Telegram. Encourage

users to reach out to you on Telegram by surfacing handy entry points.