Create a coupon WhatsApp message template

Approved coupon messages allow you to open a WhatsApp conversation by sending a link with a coupon code.

Approved coupon messages are automatically sent with 'Copy code' as the accompanying CTA. This can't be changed.

How to create an approved coupon message template

What you'll need

• An installed WhatsApp channel, set up to support commerce messages

Step one: Set up up your message project

1. Go to Content > Message templates.

2. Click Create new message project.

3. Under 'Platform', select WhatsApp.

4. Under 'Interaction', select WhatsApp approved.

5. Under 'WhatsApp Business account', select the account you want to use.

6. Under category, select Marketing.

7. Under 'Message type', select Coupon.

8. Give your message project a recognizable name.

9. Give your message template a unique name. This name will be used when we submit your message template to WhatsApp for approval.

10. Use the 'Default locale' dropdown to select the default language for your template.

11. Click Get started now.

Step two: Design and publish your message

1. In the panel on the right-hand side of your screen, in the 'Header' field, enter a header for your coupon message, such as 'We have a special offer for you!'

2. In the 'Body' field, enter the message that you want to send along with the coupon code.

3. In the 'Copy code' field, click the curly brackets and create a new variable for the coupon code.

4. Add the new variable to BOTH the 'Copy code' field AND the 'Body' field.

5. Enter the ID of the product you want to share in the 'Product ID' field.

6. Click Publish.

7. Wait for the template to be approved.

That's it! You have successfully created an approved coupon message template for WhatsApp. Once approved, you'll be able to send your approved template to customers to start a conversation.