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Bird CRM docs
Inbox
- Inbox
Campaigns
Automation
- Journeys
- Flows
Audience & Contacts
Content
Analytics
Channels
- Channels
AI
- AI
- AI Agents
  - Concepts
    Knowledge bases
    OpenAI token usage
  - How-to
    Build a knowledge base
    Set up an AI Agent
    Deploy an AI Agent
Payments
- Bird Pay (Beta)
Integrations
- Integrations
Account & Billing
- Account
  - Organization settings
    General
    Single-Sign On (SSO)
    Set up Single-Sign On (SSO)
    Enforce Single-Sign On (SSO)
    Entra ID
    Google Workspaces
    Okta
    SCIM
    Okta setup
    Entra ID
    Business profile
    Workspaces
    Plans & Billing
    Wallets
    Users
    Access policies
    Access roles
    Access keys
    How to find your Organization ID
    How to find a Workspace ID
    How to limit a user's access to a single workspace
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AI

AI Agents

Automated, 24/7 customer support.

Last updated 4 months ago

#490: Add Entra ID SCIM settings

Change request updated 2 months ago

AI agents allow you to provide your customers with 24/7 support. When set up, they can be used to:

Resolve customer enquiries independently, and hand over to a human as required.
Perform administrative tasks such as processing returns or scheduling appointments.
Provide product recommendations and shopping assistance.

Build a Knowledge Base

Learn how to build a Knowledge Base for an AI Agent.

Set up an AI Agent

Learn how to configure an AI Agent.

Deploy an AI Agent

Learn how to deploy an AI Agent that can talk to customers.