How to raise an issue with Bird Pay with support?

Got a question for our support team? You can raise issues with them or ask questions by opening a "Case".

1. Access the Support Center by clicking Support, then Get Support on the side menu.

   

2. Click New Case + on the top right-hand side of your screen.

3. If you're reaching out about one of our other platforms, you can select the relevant option from the list. Otherwise, leave "Engagements Platform" selected.

   

4. In the "Product" section, select Bird Pay.

5. If your issue is in a different organization, switch organizations by clicking in the top left corner.

6. In the "Priority" section, choose from one of the following options to indicate the urgency of your request:

   • 🟢 Priority 3: General Issue Non-critical questions or requests for information.

   • 🟠 Priority 2: Degraded Service Partial or significant business impact, requiring immediate attention.

   • 🔴 Priority 1: Business Critical Severe business impact, with most or all operations affected.

7. In the "Subject" field, type a short title. In the "description" field, provide us with more details. Be as descriptive as possible, as this will help our support team resolve your issues faster and more accurately!

8. In the "Attachments" field, enter any relevant information, such as screenshots or screen recordings, that will help us understand your issue.

9. Click Submit to submit your case.

What happens next?

The support team has received your case and will work on it as soon as possible.

In the meantime, you can check the status of any open cases at any time by returning to the Support Center and clicking Cases in the side panel.