Feed item triggers
Run a flow when an Inbox feed item is created, assigned, archived, or closed
Feed item triggers allow you to run a flow when an event happens in an Inbox conversation.
Feed item trigger events
There are seven types of feed item trigger events:
Feed item created
Run a flow when a new conversation is created in Inbox.
Feed item closed
Run a flow when a conversation is closed in Inbox.
Feed item reopened
Run a flow when a previously closed conversation is reopened.
Feed item archived
Run a flow when a conversation is archived in Inbox.
Feed item unarchived
Run a flow when a conversation is unarchived in Inbox.
You could use this to notify a team or agent when a previously resolved issue has been reopened.
Feed item assigned to a team
You could use this to notify the team leader when a new conversation is assigned to their team.
Feed item assigned to an agent
Run a flow when a conversation is assigned to a specific agent in Inbox.
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