Voice triggers

Voice triggers enable the execution of a flow based on call events within the realm of voice interactions.

Within Bird CRM, you can find a set of voice related triggers that can be used to start a flow; these can be call triggers, recordings triggers or transcription triggers .These triggers serve as a starting point to build dynamic interactions and responses in the automated flow.

Voice event triggers

Run a flow based on a Voice call event:

• Incoming call received

• Incoming WebRTC call received

• Outgoing Call Answered

• Outgoing Call Finished

Call recording triggers

Run a flow based on call recording events:

• Recording started

• Recording available

Call transcription triggers

Run a flow based on call transcription events:

• Transcription started

• Transcription available