Actions
An ‘action’ is a task that a flow performs. Actions can either be tasks within MessageBird or a task that takes place in an external connector.
Action types
There are six types of flow actions:
Core actions
Core actions are fundamental Flow actions that enable the processing of data and the execution of tasks.
Contact actions
Contact actions enable you to create, retrieve, update, and delete contact information from Contacts.
Channel actions
Channel actions enable you to send and receive messages through various communication channels, such as SMS and WhatsApp.
Conversation actions
Conversation actions are a set of actions that allow you to manage conversations in Inbox.
Connector actions
Connector actions are used to interact with external tools, such as CRM systems or cloud storage solutions, from Flows.
MessageBird API actions
API actions are deveoper-level actions that interface directly with out APIs.
Voice actions
Voice actions are a set of actions that allow you to automate Voice call events.
Set up an action
Choose your flow event
In the flow editor, once you have set up your trigger, click Add new action.
Browse the available actions, or use the search bar to find a specific action.
Select your action and complete the fields to tell the flow exactly what you want it to do. Depending on the type of action you choose, there might be dropdown menus, form fields, and radio buttons to select.
Once you're happy with how your action has been set up, click Next.
Test your action
Run a quick test to see if your action is working. If there are errors, these will be flagged and displayed in the output for you to review and fix.
If you're happy with your action, you can click Add new action to continue to build your flow, or click the Publish draft to set your flow live.
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