Conversation triggers
Run a flow when an Inbox conversation is created or updated
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Run a flow when an Inbox conversation is created or updated
Last updated
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Conversation triggers allow you to run a flow when an event happens in a conversation in .
When using conversation triggers, you'll need to specify which you want to run the trigger on. For example, if you have both and installed, you'll need to choose which channel (and which specific channel instance) the flow should use as the trigger.
There are four conversation trigger events:
Run a flow when a new conversation is created in Inbox.
You can use this trigger to automatically send a welcome message or to assign the conversation to a specific agent.
Run a flow when a new participant is added to a conversation in Inbox.
You can use this to send summarizing notes to an agent who is joining the conversation, or to assign the conversation to a specific agent participant.
There are several types of conversation participant.
You might only want to run your flow when an agent joins the conversation, or when a bot joins the conversation.
Deselect any participant types that you don't want to trigger the flow by clicking on the "x" next to the type. This allows you to ensure that the flow only runs when the desired type of participant joins the conversation.
Run a flow when a conversation participant is removed from a conversation in Inbox.
You can use this to automatically notify other participants that someone has left the conversation, or to assign the conversation to a different agent.
There are several types of conversation participant. You might only want to run your flow when an agent leaves the conversation, or when a bot leaves the conversation.
Deselect any participant types that you don't want to trigger the flow by clicking on the "x" next to the type. This allows you to ensure that the flow only runs when the desired type of participant leaves the conversation.
Run a flow when a new message is received in a conversation in Inbox.
You can use this trigger to automatically send a response to the message, to assign the conversation to a specific agent based on the content of the message, or to update the contact profile associated with the conversation.
There are several types of conversation participant. You might only want to run your flow when a specific participant type sends a message.
Deselect any participant types that you don't want to trigger the flow by clicking on the "x" next to the type. This allows you to ensure that the flow only runs when the desired type of participant sends a message.
You can specify the type of message that should trigger the flow. This is useful if you only want the flow to run when a specific type of message is received, such as a text message or an image message.
Deselect any message types that you don't want to trigger the flow by clicking the 'x' next to the type. This ensures that the flow only runs when a specific type of message is received.
Use the message created trigger to run a flow in a conversation that is already happening. Looking to run a flow when a new conversation is started? Use the trigger action.