# Manager Portal

As a Team Manager and Admin, you could make use of an easy overview of all the tickets in your Inbox. Manager Portal is a feature offering just that. Read on to find out what the view consists of and how to filter out information of most use to you.

{% hint style="info" %}
The feature is currently in **Beta**. Feel free to reach out to MessageBird's [Support](mailto:support@messagebird.com) if you would like to enable it in your Inbox and give it a go.
{% endhint %}

#### Before getting started <a href="#h_01g1geszhahn77945r03rv1na9" id="h_01g1geszhahn77945r03rv1na9"></a>

You will need:

* A [MessageBird account](https://dashboard.messagebird.com/en/user/index)
* An [Inbox account](https://inbox.messagebird.com/)

#### Manager Portal View <a href="#id-01g6n73mwpaxc77tghstd58mhf" id="id-01g6n73mwpaxc77tghstd58mhf"></a>

The Manager Portal, once enabled, can be accessed in the left sidebar of Inbox:

<figure><img src="/files/mx5SNvcOOVZHENQgqh6O" alt=""><figcaption></figcaption></figure>

You are able to view all the tickets or filter them out further by:

* Created date
* The agent assigned to the ticket
  * If used, this filter will show:
    * All tickets **assigned** by the chosen agent
    * All tickets **resolved** by the chosen agent
    * All tickets **enqueued** for the chosen agent (tickets the agent sees in their queue)
* The queue for the ticket
* Ticket status (*Enqueued, Assigned, Completed*)
* The platform of the ticket (*WhatsApp, Email, etc.*)

The view itself is sorted by created date, in descending order and it shows:

* Date of ticket creation
* The platform of the ticket
* The agent assigned to the ticket
* Sub status of the ticket (*Active, Pending, On Hold, Blocked, Resolved*)
* The queue for the ticket
* Name of the contact/end-user
* Last message sent in the ticket
  * For images, a placeholder stating *image* will be shown
  * For WhatsApp templates, a placeholder stating *no content* will be shown
  * For internal notes, the field will remain empty
* Tags, if there are any assigned to the ticket
* Link to open the ticket in a new window
* Additional Actions of (**only visible to Inbox Owner user**):
  * Opening the Flow that has created the ticket in a new window
  * Opening the Logs of the Invocation that has created the ticket in a new window
  * Opening the Heatmap of the Invocation in Flow that has created the ticket in a new window

<figure><img src="/files/5AWZQjxEGHuCu0hyKWFb" alt=""><figcaption></figcaption></figure>

#### Coming soon <a href="#id-01g6n81p3hgdn7kdn5q9rze2ga" id="id-01g6n81p3hgdn7kdn5q9rze2ga"></a>

In the future releases, the Manager Portal will offer the option to perform bulk actions such as:

* Bulk assigning tickets to queues
* Bulk assigning tickets to specific agents
* Bulk editing ticket tags


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