# troubleshooting - [API Issues](https://docs.bird.com/connectivity-platform/troubleshooting/api-issues.md) - [Cannot find templates submitted via Facebook Business Manager](https://docs.bird.com/connectivity-platform/troubleshooting/cannot-find-templates-submitted-via-facebook-business-manager.md) - [Developer logs and errors](https://docs.bird.com/connectivity-platform/troubleshooting/developer-logs-and-errors.md) - [Error code when sending a WhatsApp Template Message via API](https://docs.bird.com/connectivity-platform/troubleshooting/error-code-when-sending-a-whatsapp-template-message-via-api.md) - [Failed Payments](https://docs.bird.com/connectivity-platform/troubleshooting/failed-payments.md) - [How to delete orders and invoices](https://docs.bird.com/connectivity-platform/troubleshooting/how-to-delete-orders-and-invoices.md) - [I am having login or authentication issues with the Old API](https://docs.bird.com/connectivity-platform/troubleshooting/i-am-having-login-or-authentication-issues-with-the-old-api.md) - [I am missing my delivery reports](https://docs.bird.com/connectivity-platform/troubleshooting/i-am-missing-my-delivery-reports.md) - [I am not receiving notifications for Inbox tickets](https://docs.bird.com/connectivity-platform/troubleshooting/i-am-not-receiving-notifications-for-inbox-tickets.md) - [I am receiving an error 500 in my dashboard](https://docs.bird.com/connectivity-platform/troubleshooting/i-am-receiving-an-error-500-in-my-dashboard.md) - [I can't initiate a conversation with a customer](https://docs.bird.com/connectivity-platform/troubleshooting/i-cant-initiate-a-conversation-with-a-customer.md) - [I cannot add my VAT number](https://docs.bird.com/connectivity-platform/troubleshooting/i-cannot-add-my-vat-number.md) - [I cannot see the WhatsApp message in Inbox](https://docs.bird.com/connectivity-platform/troubleshooting/i-cannot-see-the-whatsapp-message-in-inbox.md) - [I did not receive an SMS when trying to claim free test credits](https://docs.bird.com/connectivity-platform/troubleshooting/i-did-not-receive-an-sms-when-trying-to-claim-free-test-credits.md) - [I did not receive my account activation email](https://docs.bird.com/connectivity-platform/troubleshooting/i-did-not-receive-my-account-activation-email.md) - [I don't see the Verify codes in my dashboard](https://docs.bird.com/connectivity-platform/troubleshooting/i-dont-see-the-verify-codes-in-my-dashboard.md) - [I have launched my GBM but I do not see a ‘Message’ button](https://docs.bird.com/connectivity-platform/troubleshooting/i-have-launched-my-gbm-but-i-do-not-see-a-message-button.md) - [I have limited messaging options in my dashboard](https://docs.bird.com/connectivity-platform/troubleshooting/i-have-limited-messaging-options-in-my-dashboard.md) - [I see an unknown item on my bank statement from MessageBird](https://docs.bird.com/connectivity-platform/troubleshooting/i-see-an-unknown-item-on-my-bank-statement-from-messagebird.md) - [Missing HLR results](https://docs.bird.com/connectivity-platform/troubleshooting/missing-hlr-results.md) - [My OTP codes sent via Email are getting in the spam folder](https://docs.bird.com/connectivity-platform/troubleshooting/my-otp-codes-sent-via-email-are-getting-in-the-spam-folder.md) - [My WhatsApp Business API application is not approved](https://docs.bird.com/connectivity-platform/troubleshooting/my-whatsapp-business-api-application-is-not-approved.md) - [My WhatsApp Message Template is not sending](https://docs.bird.com/connectivity-platform/troubleshooting/my-whatsapp-message-template-is-not-sending.md) - [My automatic subscription charge was unsuccessful](https://docs.bird.com/connectivity-platform/troubleshooting/my-automatic-subscription-charge-was-unsuccessful.md) - [My end users are not receiving their codes](https://docs.bird.com/connectivity-platform/troubleshooting/my-end-users-are-not-receiving-their-codes.md) - [My template application has been rejected](https://docs.bird.com/connectivity-platform/troubleshooting/my-template-application-has-been-rejected.md) - [One of my agents has left the company](https://docs.bird.com/connectivity-platform/troubleshooting/one-of-my-agents-has-left-the-company.md) - [SMS errors & error codes](https://docs.bird.com/connectivity-platform/troubleshooting/sms-errors-and-error-codes.md) - [The Email channel is not working for my Verify requests](https://docs.bird.com/connectivity-platform/troubleshooting/the-email-channel-is-not-working-for-my-verify-requests.md) - [The owner of my Workspace is no longer with the company](https://docs.bird.com/connectivity-platform/troubleshooting/the-owner-of-my-workspace-is-no-longer-with-the-company.md) - [Tickets not showing up in Inbox](https://docs.bird.com/connectivity-platform/troubleshooting/tickets-not-showing-up-in-inbox.md) - [What is the "quality rating" of a WhatsApp channel?](https://docs.bird.com/connectivity-platform/troubleshooting/what-is-the-quality-rating-of-a-whatsapp-channel.md) - [WhatsApp Account policy violations and enforcement](https://docs.bird.com/connectivity-platform/troubleshooting/whatsapp-account-policy-violations-and-enforcement.md) - [WhatsApp: Messaging Limits and Tier system](https://docs.bird.com/connectivity-platform/troubleshooting/whatsapp-messaging-limits-and-tier-system.md) - [WhatsApp: Returning to the mobile app](https://docs.bird.com/connectivity-platform/troubleshooting/whatsapp-returning-to-the-mobile-app.md) - [Where can I find my MessageBird Workspace ID?](https://docs.bird.com/connectivity-platform/troubleshooting/where-can-i-find-my-messagebird-workspace-id.md) - [Whitelist MessageBird's IP addresses](https://docs.bird.com/connectivity-platform/troubleshooting/whitelist-messagebirds-ip-addresses.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. 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