# troubleshooting

- [API Issues](/connectivity-platform/troubleshooting/api-issues.md)
- [Cannot find templates submitted via Facebook Business Manager](/connectivity-platform/troubleshooting/cannot-find-templates-submitted-via-facebook-business-manager.md)
- [Developer logs and errors](/connectivity-platform/troubleshooting/developer-logs-and-errors.md)
- [Error code when sending a WhatsApp Template Message via API](/connectivity-platform/troubleshooting/error-code-when-sending-a-whatsapp-template-message-via-api.md)
- [Failed Payments](/connectivity-platform/troubleshooting/failed-payments.md)
- [How to delete orders and invoices](/connectivity-platform/troubleshooting/how-to-delete-orders-and-invoices.md)
- [I am having login or authentication issues with the Old API](/connectivity-platform/troubleshooting/i-am-having-login-or-authentication-issues-with-the-old-api.md)
- [I am missing my delivery reports](/connectivity-platform/troubleshooting/i-am-missing-my-delivery-reports.md)
- [I am not receiving notifications for Inbox tickets](/connectivity-platform/troubleshooting/i-am-not-receiving-notifications-for-inbox-tickets.md)
- [I am receiving an error 500 in my dashboard](/connectivity-platform/troubleshooting/i-am-receiving-an-error-500-in-my-dashboard.md)
- [I can't initiate a conversation with a customer](/connectivity-platform/troubleshooting/i-cant-initiate-a-conversation-with-a-customer.md)
- [I cannot add my VAT number](/connectivity-platform/troubleshooting/i-cannot-add-my-vat-number.md)
- [I cannot see the WhatsApp message in Inbox](/connectivity-platform/troubleshooting/i-cannot-see-the-whatsapp-message-in-inbox.md)
- [I did not receive an SMS when trying to claim free test credits](/connectivity-platform/troubleshooting/i-did-not-receive-an-sms-when-trying-to-claim-free-test-credits.md)
- [I did not receive my account activation email](/connectivity-platform/troubleshooting/i-did-not-receive-my-account-activation-email.md)
- [I don't see the Verify codes in my dashboard](/connectivity-platform/troubleshooting/i-dont-see-the-verify-codes-in-my-dashboard.md)
- [I have launched my GBM but I do not see a ‘Message’ button](/connectivity-platform/troubleshooting/i-have-launched-my-gbm-but-i-do-not-see-a-message-button.md)
- [I have limited messaging options in my dashboard](/connectivity-platform/troubleshooting/i-have-limited-messaging-options-in-my-dashboard.md)
- [I see an unknown item on my bank statement from MessageBird](/connectivity-platform/troubleshooting/i-see-an-unknown-item-on-my-bank-statement-from-messagebird.md)
- [Missing HLR results](/connectivity-platform/troubleshooting/missing-hlr-results.md)
- [My OTP codes sent via Email are getting in the spam folder](/connectivity-platform/troubleshooting/my-otp-codes-sent-via-email-are-getting-in-the-spam-folder.md)
- [My WhatsApp Business API application is not approved](/connectivity-platform/troubleshooting/my-whatsapp-business-api-application-is-not-approved.md)
- [My WhatsApp Message Template is not sending](/connectivity-platform/troubleshooting/my-whatsapp-message-template-is-not-sending.md)
- [My automatic subscription charge was unsuccessful](/connectivity-platform/troubleshooting/my-automatic-subscription-charge-was-unsuccessful.md)
- [My end users are not receiving their codes](/connectivity-platform/troubleshooting/my-end-users-are-not-receiving-their-codes.md)
- [My template application has been rejected](/connectivity-platform/troubleshooting/my-template-application-has-been-rejected.md)
- [One of my agents has left the company](/connectivity-platform/troubleshooting/one-of-my-agents-has-left-the-company.md)
- [SMS errors & error codes](/connectivity-platform/troubleshooting/sms-errors-and-error-codes.md)
- [The Email channel is not working for my Verify requests](/connectivity-platform/troubleshooting/the-email-channel-is-not-working-for-my-verify-requests.md)
- [The owner of my Workspace is no longer with the company](/connectivity-platform/troubleshooting/the-owner-of-my-workspace-is-no-longer-with-the-company.md)
- [Tickets not showing up in Inbox](/connectivity-platform/troubleshooting/tickets-not-showing-up-in-inbox.md)
- [What is the "quality rating" of a WhatsApp channel?](/connectivity-platform/troubleshooting/what-is-the-quality-rating-of-a-whatsapp-channel.md)
- [WhatsApp Account policy violations and enforcement](/connectivity-platform/troubleshooting/whatsapp-account-policy-violations-and-enforcement.md)
- [WhatsApp: Messaging Limits and Tier system](/connectivity-platform/troubleshooting/whatsapp-messaging-limits-and-tier-system.md)
- [WhatsApp: Returning to the mobile app](/connectivity-platform/troubleshooting/whatsapp-returning-to-the-mobile-app.md)
- [Where can I find my MessageBird Workspace ID?](/connectivity-platform/troubleshooting/where-can-i-find-my-messagebird-workspace-id.md)
- [Whitelist MessageBird's IP addresses](/connectivity-platform/troubleshooting/whitelist-messagebirds-ip-addresses.md)