> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/tickets.md).

# tickets

- [Get to know the lifecycle of an Inbox ticket](https://docs.bird.com/connectivity-platform/tickets/get-to-know-the-lifecycle-of-an-inbox-ticket.md)
- [Hiding and deleting tags from agents](https://docs.bird.com/connectivity-platform/tickets/hiding-and-deleting-tags-from-agents.md)
- [How to create and use Canned Replies](https://docs.bird.com/connectivity-platform/tickets/how-to-create-and-use-canned-replies.md)
- [How to use variables in Canned Replies](https://docs.bird.com/connectivity-platform/tickets/how-to-use-variables-in-canned-replies.md)
- [Inbox Ticket Statuses](https://docs.bird.com/connectivity-platform/tickets/inbox-ticket-statuses.md)
- [Replying and closing a ticket](https://docs.bird.com/connectivity-platform/tickets/replying-and-closing-a-ticket.md)
- [Reviewing past tickets](https://docs.bird.com/connectivity-platform/tickets/reviewing-past-tickets.md)
- [Send ticket information to Slack with Actions](https://docs.bird.com/connectivity-platform/tickets/send-ticket-information-to-slack-with-actions.md)


---

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