# tickets - [Get to know the lifecycle of an Inbox ticket](https://docs.bird.com/connectivity-platform/tickets/get-to-know-the-lifecycle-of-an-inbox-ticket.md) - [Hiding and deleting tags from agents](https://docs.bird.com/connectivity-platform/tickets/hiding-and-deleting-tags-from-agents.md) - [How to create and use Canned Replies](https://docs.bird.com/connectivity-platform/tickets/how-to-create-and-use-canned-replies.md) - [How to use variables in Canned Replies](https://docs.bird.com/connectivity-platform/tickets/how-to-use-variables-in-canned-replies.md) - [Inbox Ticket Statuses](https://docs.bird.com/connectivity-platform/tickets/inbox-ticket-statuses.md) - [Replying and closing a ticket](https://docs.bird.com/connectivity-platform/tickets/replying-and-closing-a-ticket.md) - [Reviewing past tickets](https://docs.bird.com/connectivity-platform/tickets/reviewing-past-tickets.md) - [Send ticket information to Slack with Actions](https://docs.bird.com/connectivity-platform/tickets/send-ticket-information-to-slack-with-actions.md) --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/tickets.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.