Connectivity Platform
Ctrlk
  • Connectivity Platform Documentation
  • WhatsApp Business Account
  • Account
  • Add the Omnichannel widget to your online store
  • Admin resources
  • Advanced functionalities
  • Advanced inbox automations and routing
  • Advanced settings
  • Agent resources
  • Application security
  • Basics
  • build-and-manage-a-flow
  • business-continuity-and-disaster-recovery
  • contacts
  • conversations-chat-api
  • country-restrictions-and-regulations
  • customizing-the-omnichannel-widget
  • data-governance-and-security
  • data-protection
  • developer-faqs
  • email-platform-formerly-sparkpost
  • email-to-sms
  • faq
  • faqs
  • flow-triggers
  • get-started-with-the-omnichannel-widget
  • getting-started
  • hlrlookup
  • how-to-guides
  • inbox-basics
  • inbox-for-good
  • inbox-reporting
  • information-security-management-program
  • infrastructure-security
  • insights-reporting
  • instagram
  • installing-channels
  • integrations
  • managing-inbox-admins-and-agents
  • managing-inbox-contacts
  • messaging
  • other-integrations
  • partner-accounts-api
  • payment-billing
  • quickstarts-and-tutorials
  • receiving-sms
  • salesforce-marketing-cloud
  • salesforce-sales-service-cloud
  • salesforce
  • sending-sms
  • set-up-inboxs-built-in-automations
  • short-codes-keywords-sub-keywords
  • sip-trunking
  • steps-catalogue
  • subscriptions
  • support
  • terms-conditions
  • third-party-risk-management
  • tickets
    • Get to know the lifecycle of an Inbox ticket
    • Hiding and deleting tags from agents
    • How to create and use Canned Replies
    • How to use variables in Canned Replies
    • Inbox Ticket Statuses
    • Replying and closing a ticket
    • Reviewing past tickets
    • Send ticket information to Slack with Actions
  • troubleshoot-a-flow
  • troubleshooting-voice
  • troubleshooting
  • use-cases
  • using-different-channels-with-the-omnichannel-widget
  • using-gbm
  • using-inbox
  • using-live-chat
  • using-sms
  • using-the-abandoned-cart-recovery-solution
  • virtual-numbers
  • voice-calls
  • voice-messages
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tickets

Get to know the lifecycle of an Inbox ticketHiding and deleting tags from agentsHow to create and use Canned RepliesHow to use variables in Canned RepliesInbox Ticket StatusesReplying and closing a ticketReviewing past ticketsSend ticket information to Slack with Actions
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Last updated 1 year ago