SMS Platform Extended Error Codes
SMS platform error codes are organized in two-level, very specific detail Error Codes (whose values are visible in failure.source.code field) and human "friendly" SMS Status Reasons included in the status.reason field
Failed to Deliver SMS
The message wasn't delivered, and a negative Delivery Status Report (DLR) was received. More details can be found in the reason or when present in the error code.
DLR not received
This reason indicates the SMS was sent to a mobile operator or downstream provider; however, no DLR has been returned before the end of the message validity period. This usually indicates that the receiving network has a longer retry pattern than the validity period or is experiencing an issue processing DLR.
Expired
This reason indicates the SMS was expired before we were able to send the message to a mobile operator or downstream provider.
unknown subscriber
This reason indicates the receiver number is not associated with an active line.
Following Extended Error codes (failure.source.code)are associated with this reason
1: EC_UNKNOWN_SUBSCRIBER
2: EC_UNKNOWN_BASE_STATION
3: EC_UNKOWN_MSC
5: EC_UNIDENTIFIED_SUBSCRIBER
9: EC_ILLEGAL_SUBSCRIBER
10: EC_BEARERSERVICE_NOT_PROVISIONED
11: EC_TELESERVICE_NOT_PROVISIONED
12: EC_CALL_BARRED
generic delivery failure
This reason indicates that no detailed information has been received by the downstream supplier and no additional information is available about the reason of the failure.
Following Extended Error codes (failure.source.code) are associated with this reason although none may be provided
0: EC_NO_ERROR
unavailable subscriber
This reason indicates that the receiver number the SMS is temporarily unavailable, the number is valid and shall be kept in your database however the retry.
Following Extended Error codes (failure.source.code) are associated with this reason
8: EC_ROAMING_NOT_ALLOWED
26: EC_SUBSEQUENT_HANDOVER_FAILURE
31: EC_SUBSCRIBER_BUSY_FOR_MT_SMS
27: EC_ABSENT_SUBSCRIBER
28: EC_ABSENT_SUBSCRIBER_NO_PAGE
29: EC_ABSENT_SUBSCRIBER_IMSI_DETACHED
33: EC_MESSAGE_WAITING_LIST_FULL
received network error
This reason indicates that the receiver's network is experiencing some issues that are temporarily preventing SMS delivery; however, the receiver number used is both valid and correct.
Following Extended Error codes (failure.source.code) are associated with this reason
7: EC_UNKNOWN_EQUIPMENT
12: EC_ILLEGAL_EQUIPMENT
21: EC_FACILITY_NOT_SUPPORTED
30: EC_CONTROLLING_MSC_FAILURE
34: EC_SYSTEM_FAILURE
35: EC_DATA_MISSING
36: EC_UNEXPECTED_DATA_VALUE
39: EC_NO_ROAMING_NUMBER_AVAILABLE
40: EC_MEMORY_CAPACITY_EXCEEDED
71: EC_UNKNOWN_ALPHABET
opted out
This Reason indicates that the receiver revoked his/her consent to receive further SMS from the customer/originating number.
Following Extended Error codes (failure.source.code)are associated with this reason
103: EC_SUBSCRIBER_OPTEDOUT
carrier rejected
This Reason indicates that receiver's carrier or mobile operator is blocking the SMS, this is most likely caused by the lack of a mandatory registration for the SMS originator or its content and/or the locally applicable definition of forbidden / unlawful traffic
Following Extended Error codes (failure.source.code)are associated with this reason
104: EC_SENDER_UNREGISTERED
105: EC_CONTENT_UNREGISTERED
110: EC_MESSAGE_FILTERED
capacity limit reached
This Reason indicates the receiver's carrier or mobile operator is blocking the SMS due to a limitation of SMS per second per day (e.g. as part of USA's campaign throttling regulation), or on the time of the day you are authorized to send SMS (e.g. as part of India's Do-Not-Disturb policy). Applicable for countries that require registered campaigns.
Following Extended Error codes (failure.source.code)are associated with this reason
106: EC_CAMPAIGN_VOLUME_EXCEEDED
107: EC_CAMPAIGN_THROUGHPUT_EXCEEDED
Some statutes, Reasons and Error Codes are related to country restrictions. You can find more information about countries restrictions at our help pages.
SMS Details Error Codes
Here a comprehensive list of SMS Platform Specific extended error codes codes that will populated the field failure.source.code
MMS Details Error Codes
MMS may fail because of a problem with the message receiver or because of the type/size of the file attached. Error codes below refer to the later scenario when normal SMS error codes will apply in the first.
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