# Activate FAQ bots

In this guide, you’ll learn how to activate and manage bots answering your most frequently asked questions which can help reduce public health hotline backlogs.

[Flow Builder](https://dashboard.messagebird.com/en/flow-builder) is a drag and drop tool which lets you build custom communication flows, based on the channel of your choice. The image below illustrates an example of such a flow, which starts off when a message comes in on a specific channel—be it SMS, Messenger, WhatsApp, LINE, WeChat, Telegram, etc. 

<figure><img src="/files/35kaBoCTkw06I6Pkxfj5" alt=""><figcaption></figcaption></figure>

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Below you see the steps that take care of welcoming the contact with a message and finding out their inquiry. Based on that, they're able to get the right answers to their specific questions.&#x20;

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<figure><img src="/files/tMUuPXbkjEPi9IBTdr31" alt=""><figcaption></figcaption></figure>

Each step has a configuration panel, which opens when you click on the step bubble–that's where you can edit the content of the message, etc.

<figure><img src="/files/8GQVykYtPHfpdZsxPN0r" alt=""><figcaption></figcaption></figure>

To get started, simply head to [Flow Builder Templates](https://dashboard.messagebird.com/en/flow-builder#templates), and select **Customer Support - Omnichannel**.

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<figure><img src="/files/xwYVWscO1nTKh3HOgZpL" alt=""><figcaption></figcaption></figure>

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To learn more about creating your own automated FAQ bots, head to our [step-by-step guide](/connectivity-platform/quickstarts-and-tutorials/build-an-omnichannel-faq-bot-with-intent-recognition.md).


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.bird.com/connectivity-platform/inbox-for-good/activate-faq-bots.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.