> For the complete documentation index, see [llms.txt](https://docs.bird.com/connectivity-platform/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.bird.com/connectivity-platform/inbox-for-good/building-an-emergency-contact-center.md).

# Building an emergency Contact Center

In this guide, you’ll learn how to get onboarded with [Inbox](https://inbox.messagebird.com/) in 60 seconds and create a Contact Center where you can immediately handle inquiries from contacts and patients across multiple channels.

First things first, make sure to read [this article](/connectivity-platform/inbox-basics/inbox-onboarding-guide.md) to find out how to get set up with Inbox. 

Once you've added your agents and channels, make sure to share the email address, phone numbers, and links with your contacts, so they can reach out to you. Want to set up SMS and Voice for free? [Let us know](https://support.messagebird.com/hc/en-us/requests/new), and we'll get you a free phone number in your country of choice.<br>

Given the number of incoming inquiries you get from customers, you might want to think about automating parts of your workflow:

* Read this article to learn more about Sending Live Updates and notifications via SMS.
* Check out this tutorial on [Activating FAQ bots](/connectivity-platform/inbox-for-good/activate-faq-bots.md).
* Set up Interactive Phone Menus to answer questions automatically over the phone, before forwarding the calls to your live agents.


---

# Agent Instructions
This documentation is published with GitBook. GitBook is the documentation platform designed so that both humans and AI agents can read, navigate, and reason over technical content effectively. Learn more at gitbook.com.

## Querying This Documentation
If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter, and the optional `goal` query parameter:

```
GET https://docs.bird.com/connectivity-platform/inbox-for-good/building-an-emergency-contact-center.md?ask=<question>&goal=<endgoal>
```

`ask` is the immediate question: it should be specific, self-contained, and written in natural language.
`goal` is optional and describes the broader end goal you are ultimately trying to accomplish on behalf of the user. GitBook uses it to tailor the answer towards what is most useful for that goal.

The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.