# Automate the retrieval of call recordings and transcripts in Flow Builder

This article will show you how to structure a phone call flow that automatically sends all call details to a third-party platform or database once the call has ended.

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### Table of Content <a href="#id-01fwr6s7amqrna4gwvxqrk4rba" id="id-01fwr6s7amqrna4gwvxqrk4rba"></a>

[Before Getting Started](#h_01FWR6QHNGFKTHGGWJMQ1YC3A0)

[Step one: Set up MessageBird](#h_01FWR6QQWAA9M6835BM3ZY0HJD)

[Step two: Connect everything in the MessageBird Dashboard](#h_01FWR6R134C0G4C6P77TZ8ANKX)

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### Before Getting Started <a href="#h_01fwr6qhngfkthggwjmq1yc3a0" id="h_01fwr6qhngfkthggwjmq1yc3a0"></a>

* A [MessageBird account](https://dashboard.messagebird.com/en/sign-up)
* A [voice-enabled phone number from MessageBird](https://dashboard.messagebird.com/en/numbers/buy/search)
* [Flow Builder](https://dashboard.messagebird.com/en/flow-builder)

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### Step one: Set up MessageBird <a href="#h_01fwr6qqwaa9m6835bm3zy0hjd" id="h_01fwr6qqwaa9m6835bm3zy0hjd"></a>

Before you can start to build a flow, you'll need to complete the following steps:

1. Sign up for a [MessageBird account](https://dashboard.messagebird.com/en/sign-up)
2. [Purchase a voice-enabled number](https://dashboard.messagebird.com/en/numbers/buy/search) from your MessageBird Dashboard

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### Step two: Connect everything in the MessageBird Dashboard <a href="#h_01fwr6r134c0g4c6p77tz8ankx" id="h_01fwr6r134c0g4c6p77tz8ankx"></a>

Follow these steps to quickly set up a call recording and transcript retrieval flow:

1. Download the pre-made [voice recording and transcription retrieval flow](https://drive.google.com/file/d/1LXW8qADprJ4bQdbHl5KBovnq9pd8rcuA/view?usp=sharing)
2. Log in to your [MessageBird Dashboard](https://dashboard.messagebird.com/)
3. Navigate to [Flow Builder](https://dashboard.messagebird.com/en/flow-builder)
4. Click on **Import flow** and import the voice recording and transcription retrieval flow
5. Click on the **Phone Call** step to open the step settings, and select your newly purchased phone number as the listening number
6. **Save** the edits you've made to the Phone Call step
7. Click **Publish** to publish your flow
8. Test your flow by dialing your new number!

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Once the call is complete, you will receive an email from Flow Builder that contains all of the following call details:

* Call originator
* Call cost (in USD)
* Call duration
* Call timestamp
* The voice recording download URL
* The transcript recording download URL
* The transcript text

ℹ️  The voice recording and the transcript recording can, for now, only be fetched using their respective API methods:

* [Voice Recording API](https://developers.messagebird.com/api/voice-calling/#recordings)
* [Transcript Recording API](https://developers.messagebird.com/api/voice-calling/#transcriptions)

Take a look at the screenshot below to see an example email:

<figure><img src="/files/4El5JdGCD8dmyH28XP1t" alt=""><figcaption></figcaption></figure>

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📤 Feel free to [contact our Support](https://support.messagebird.com/hc/en-us/requests/new) in case you might need some help!


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