# Automatically detect and translate the language in your customers' messages

This article will show you how to use a pre-made flow to automatically detect and the language used in a customer's reply, and translate responses accordingly. 

 

### Requirements

* A [MessageBird account](https://dashboard.messagebird.com/en/sign-up)
* A channel from our [omnichannel offering](https://dashboard.messagebird.com/en/channels)
* [Flow Builder](https://dashboard.messagebird.com/en/flow-builder)

 

### Step one: Set up MessageBird and a communication channel

Before you can set up the pre-made flow, you'll need to make sure you have a MessageBird account and a suitable channel to use in the flow. Follow these steps to get set up:

1. Sign up for a [MessageBird account](https://dashboard.messagebird.com/en/sign-up)
2. Sign up for a [WhatsApp Business account](https://www.messagebird.com/whatsapp/), or set up one of our other [communication channels](https://dashboard.messagebird.com/en/channels)

 

### Step two: Connect everything in the MessageBird Dashboard

Once you've set up your MessageBird account and selected the channel that you'd like to use, you can set up the pre-made flow. Follow these steps to be able to understand what your customers are asking, and respond in their language.

1. Download the pre-made [language recognition and translation flow](https://drive.google.com/file/d/13aIDSaUnS6VkFKjdYqfMXv0cx4Wly1Cc/view?usp=sharing)
2. Log in to your [MessageBird Dashboard](https://dashboard.messagebird.com/)
3. Navigate to [Flow Builder](https://dashboard.messagebird.com/en/flow-builder)
4. Click on **Import flow** and import the language recognition and translation flow
5. Click the **Omni-channel** step to open the step settings
6. Select your chosen channel by checking the relevant box
7. Click **Save** in the step settings
8. Test the flow by sending a message to your channel!

 

When you send a message to your channel, you’ll receive an automatic message response. This message will ask you to reply in any of the 54 supported languages, including:

* English
* Indonesian
* Chinese
* German
* Spanish

 

Once you respond in any of those languages, the flow will guide you through more details about using the translation steps to improve customer engagement. Take a look at the screenshot below to see what the conversation would look like in a WhatsApp chat.

<figure><img src="https://675349995-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FUJNEE9TMK4fU91VKstBr%2Fuploads%2Fgit-blob-b2c5b6a35f1c94f9987ee79ab426aaf3acc49710%2FScreenshot_20200724-164500_WhatsApp.jpg?alt=media" alt=""><figcaption></figcaption></figure>