# Adding Instagram as an Inbox channel In this article, we'll walk you through adding Instagram as a channel! Before you start, [see if you're eligible](https://support.messagebird.com/hc/en-us/articles/360020796937). ### Requirements * An eligible Instagram Business account. * A [linked Facebook page](#h_01F73XM3N71VT55JYXBRF75Y1K) and admin access to that page. * [Messaging permissions](#h_01F73XMPFAJKHKEXZY7ZH6523T) enabled. * The number of Instagram followers that your Instagram Business account has (approximately). ### Good to know * The rate limit for inbound media (including story mentions and images) is currently 2 per second. This rate will be increased in the near future. * Once this has been completed, please test your channels to make sure they are creating conversations/tickets in Inbox. If they aren't, please refer to the article [How to connect and disconnect a channel from Inbox](/connectivity-platform/installing-channels/how-to-connect-and-disconnect-a-channel-from-inbox.md). ## Add Instagram Business as a channel To add Instagram for Business as a channel, follow these steps: 1. If you're an existing MessageBird customer, log in to your MessageBird Dashboard. If you're a new customer, you can get started on our [Instagram landing page](http://www.messagebird.com/instagram). 2. Go to [Channels](https://dashboard.messagebird.com/en/channels) by clicking the Channels icon on the toolbar on the left-hand side of your screen. 3. Click Instagram. You’ll be taken to an embedded sign-up flow.
4. On the first page, confirm that you have an Instagram Business account. 5. Tell us how many followers your Instagram Business account has, then click **Continue**. 6. On the next screen, we’ll ask you to confirm that your Instagram Business account is [linked to a Facebook page](#h_01F73XM3N71VT55JYXBRF75Y1K). Confirm this, then click **Continue**. 7. Next, we’ll ask you to check that you have messaging permissions enabled. Once confirmed, click **Continue**. 8. Now you’re ready to add Instagram as a channel! Click to launch the Facebook pop-up, and follow the instructions on the screen. 9. Once completed, a QR code will appear that you can scan to start using Instagram Business as a channel! ### Adding your Instagram channel to Inbox Once Instagram has been installed, you’ll be able to select it when using the Omnichannel message trigger, (or as a stand-alone trigger): For a new flow, using the omnichannel trigger: 1. From your [MessageBird Dashboard](https://dashboard.messagebird.com/), navigate to [Flow Builder](https://dashboard.messagebird.com/flow-builder). 2. Click **Create new Flow**, then select **Create Custom Flow**. 3. Select **Omnichannel** as the trigger, then click **Next**. 4. In the trigger settings on the right-hand side of your screen, select **Instagram**, and any other channels that you want to include, then click **Save**. 5. Set up your flow as required, then click **Publish** to set the flow live. For an existing flow, using the omnichannel trigger: 1. From your [MessageBird Dashboard](https://dashboard.messagebird.com/), navigate to [Flow Builder](https://dashboard.messagebird.com/flow-builder). 2. Locate the **Omnichannel flow** that you want to add Google Business Messages to, then click **Edit**. 3. Click the **Omnichannel trigger**, then select **Instagram** from the list in the trigger settings on the right-hand side of your screen, then click **Save**. 4. Click **Publish** to set the flow live.
### How to link your Instagram profile to a Facebook Page 1. Log into your Instagram Business profile on a mobile phone. 2. If you haven’t already, convert your Instagram profile to a Professional Account — and set it to **Business**. 3. Go to Settings, then click **Business**. 4. Click **Connect or Create**. 5. You can choose to connect an existing Facebook page or create a new one. 6. If you aren’t already logged into your Facebook account, do it now. 7. You’ll be prompted to set up your Accounts Center. 8. Click Yes, **Finish Setup**. 9. Select the page that you want to connect the profile to, or create a new one. 10. Click **Done** to finish the process. ### How to enable ‘Access to Messages’ on Instagram 1. Log into the Instagram profile on a mobile phone. 2. If you haven’t already, convert your Instagram profile to a Professional Account — and set it to **Business**. 3. Go to Settings then click **Privacy**. 4. Click **Messages**. 5. Click the toggle so that Allow **Access to Messages** is enabled.\
You can learn more about using Instagram with Inbox in the [Instagram section](/connectivity-platform/instagram.md) of our Help Center. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.bird.com/connectivity-platform/installing-channels/adding-instagram-as-an-inbox-channel.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.