How to add a channel

Go to, click on + Channel on the top-right corner of your screen.

Under My channels, you’ll see a list of the channels that are already installed. Below Add new channel, you’ll see a list of the available channels:

  • Click on the channel you wish to add to Inbox.

  • A new tab will open with the specific instructions for installing that channel.

  • Fill in the form and click on Install now when you’re finished.

  • That’s it! Your channel is ready to use in Inbox—we'll automatically add flows for your installed channels in Flow Builder. When you go back to My Channels, you’ll see the newly installed channel after refreshing the page.

Once this has been completed, please test your channels to make sure they are creating conversations/tickets in Inbox. If they aren't, please refer to the article How to connect and disconnect a channel from Inbox.

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