Language recognition

Use language recognition automation to detect which language your customer is speaking in their initial message, and display this information on the ticket.

Follow these steps to turn language recognition on:

  1. Go to the automations page in your Inbox settings

  2. Under Language recognition, toggle the button to Active

  3. That’s it! Now, tickets waiting in the queue will display your customer’s language

To route tickets to specific agents based on the customer’s language, visit the Basic Routing page and set up queues for the languages that your team handles.

Last updated