# Language recognition

Use language recognition automation to detect which language your customer is speaking in their initial message, and display this information on the ticket.

<figure><img src="/files/4RUYSb6ar1OsnTXSAQbx" alt=""><figcaption></figcaption></figure>

Follow these steps to turn language recognition on:

1. Go to the [automations page](https://inbox.messagebird.com/manager/automations) in your Inbox settings
2. Under **Language recognition**, toggle the button to **Active**
3. That’s it! Now, tickets waiting in the queue will display your customer’s language

To route tickets to specific agents based on the customer’s language, visit the [Basic Routing](https://inbox.messagebird.com/manager/basic-routing) page and [set up queues](https://inbox.messagebird.com/manager/basic-routing/routing-how-to) for the languages that your team handles.


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```

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Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.